Job Description

Maintenance & Office Coordinator

About Principle Property Management

We are a dedicated property management and maintenance company committed to delivering exceptional living spaces that exceed expectations. Guided by our mission, we focus on quality, dependable service, and open communication throughout every stage of the process. Our goal is not just to provide homes, but to foster lasting trust with our clients, partners, and communities by staying true to our core values: quality, reliability, and transparency.

Position Overview

We are seeking a full?time

Maintenance Coordinator / Administrative Assistant

to provide essential operational support across our property portfolio. This person will be a hybrid role: part office administrator, part maintenance liaison. You will coordinate day?to?day repairs and upkeep, interact with tenants, vendors, and owners, and help with office functions. You and our Property Manager are often the "face" of the company, so professionalism, responsiveness, and strong communication are key.

Time & Schedule

Standard office hours, Monday- Friday (you should be available any time the office is open) Included in the

on-call rotation

for after-hours emergencies and weekend needs Overtime as needed (depending on repair emergencies)

Compensation

Hourly wage $21-23 DOE Medical, Dental, and Vision insurance available after 90 days IRA with company match up to 4% after 1 year Paid Time Off Sick Pay

Reporting Structure

Reports to

: Maintenance Manager, Principle Property Management

Backup reporting

: Director of Operations, when necessary

Key Responsibilities

A. Office & Administrative Duties

Answer and route phone calls (aim to answer by 3rd ring) Manage tenant communications: voicemails, emails, inquiries Receive and receipt rent payments as needed Maintain internal communications (staff, calendar, messages) Draft letters, prepare documents, scan incoming mail Process tenant move-out paperwork Schedule and conduct property showings Maintain and update Outlook emails and calendar Assist property manager with admin support Be part of the on-call rotation, responding to emergencies as needed

B. Maintenance Coordination

Confirm owner instructions / approval before scheduling work Collaborate daily with the Property Manager on repair status Create and update maintenance schedules Solicit and review bids from vendors / contractors Follow up on vendor invoices; verify work completion Schedule vendors appropriately (prioritize, coordinate access, etc.) Enter, update, and manage work orders in

AppFolio

and

Service Fusion

(or equivalent software) Track and plan for future maintenance work per vendor recommendations Follow up with tenants to confirm satisfaction after repair is completed Conduct routine inspections (annual, move-outs) Communicate needed work or significant issues with property owners

C. Vendor & Contractor Management

Verify contractors' licensing (e.g. with Construction Contractor's Board) Ensure all vendor insurance certificates are current and on file Update vendor insurance info in AppFolio Scan and file vendor correspondence Maintain strong relationships with existing vendors Proactively identify and onboard new vendors Ensure vendors have appropriate unit access credentials Monitor vendor performance and quality

Required Qualifications & Skills

High school diploma or equivalent (post-secondary education is a plus) Prior experience in property management, maintenance coordination, or similar field Proficiency with property management software (AppFolio, Service Fusion, or equivalent) Strong organizational skills, attention to detail Effective written and verbal communication Ability to prioritize and manage multiple tasks Customer service orientation (tenants, owners, vendors) Basic project and vendor management skills Comfort with learning and using digital tools (email, calendaring, document management) A professional, courteous demeanor -- you are a representative of our company

Preferred / Nice-to-Have

Prior experience doing inspections, preventative maintenance, or light handyman tasks Familiarity with local licensing, building codes, and landlord/tenant laws Experience with vendor contracting, procurement, or insurance review Previous experience in real estate, property management, or similar Ability to work independently and proactively Basic understanding of budgeting or cost control

Working Conditions & Physical Requirements

Work typically splits between offices, field visits, and properties Occasional lifting up to 25-50 lbs (moving equipment, supplies, signage) Walking, climbing stairs, access to units (sometimes difficult access) Business casual dress; field?appropriate attire when inspecting properties Some weekend/emergency response required

Culture & Expectations

You and the Property Manager are often the first contact for tenants, owners, and vendors -- your professionalism matters You'll be expected to be dependable, responsive, and proactive You should communicate issues early, suggest improvements, and contribute to process efficiencies The above list is not exhaustive -- duties may evolve with company growth
Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance
Experience:

Administrative: 1 year (Preferred)
Ability to Commute:

Springfield, OR 97478 (Required)
Ability to Relocate:

Springfield, OR 97478: Relocate before starting work (Required)
Willingness to travel:

25% (Required)
Work Location: In person