Job Description

Summary

Maintains a high quality of services offered to guests through management of the daily functional areas of the Maintenance/Engineering department. Departmental efforts should maintain established operational standards.

Job Duties

? Interviews, selects & train associates

? Motivates staff through positive reinforcement, and leading by example

? Provides input during the preparation of the annual budget

? Attends required meetings and training

? Conducts departmental and other required meetings for which s/he is responsible

? Ensures that established back-up/emergency procedures (reports, equipment, etc.) are in place

? Ensures that all departmental policies and procedures are adhered to

? Implements Baywood & Brand promotional programs and procedures

? Ensures a professional image (physical appearance, demeanor, and verbiage used) is portrayed at all times by associates under his/her supervision.

? Monitors cleanliness and neatness of departments for which s/he is responsible.

? Monitors inventory of supplies, placing orders in a timely manner.

? Communicates with other departments, therefore promoting a seamless operation.

? Ensures that all equipment is maintained properly. Routinely inspects equipment

? Ensures proper communication within department by use of meetings, notice boards, log books, memos, etc

? Administers disciplinary action, following company guidelines

? Administers performance appraisals

? Prepares weekly schedule and monitors payroll to ensure adherence to established budgetary guidelines. Ensures proper staffing to service business demands. Provides coverage as needed

? Reviews departmental checklists, conducting random audits to ensure that tasks are completed as required

? Monitor departmental expenses, including payroll, keeping costs at or below budgeted guidelines

? Monitors associate time record, correcting any errors found. Obtains necessary authorization for corrections made, and file all payroll related documents in the appropriate secured location

? Participates in safety initiatives and is an integral part of the Safety Committee

? Completes incident reports, taking appropriate action. Notifies appropriate parties

? Performs role of Manager on Duty as needed

? Participates in the BEAR activities and other company sponsored community service & fundraising events

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Additional duties may be added at any time at the discretion of management

HOTEL PROFITABILITY:

? Maintains a clean and orderly work area free of hazards.

? Maintains adequate inventory of tools and supplies for maximum employee productivity.

? Monitors actual departmental cost by forecasting and comparing forecast to actual.

? Performs special assignments as requested.

? Participates in the MOD program.

? Manages in compliance with established company policies and procedures as well as local, State and Federal laws and regulations.

? Ensures implementation of an ongoing energy conservation program.

ASSET MANAGEMENT:

? Monitors the level and quality of services performed by outside contractors in accordance with all lease agreements, service contracts, and warranties.

? Ensures implementation of an ongoing preventive maintenance program for equipment and guest rooms.

? Maintains accurate equipment records to include serial numbers and preventive maintenance programs of all equipment.

PRODUCT QUALITY/GUEST SATISFACTION:

? Ensures timely response to requests for services by guests, employees, and management to include repair or replacement of all interior fixtures and furnishings.

? Maintains budgeted labor standards by forecasting and comparing forecast to actual.

? Increases the level of guest satisfaction by delivery of an improved product through employee development, job engineering, and quality image.

? Maintains emergency procedures and equipment and assists with the implementation of emergency procedures for the safety of guests and employees.

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Additional duties may be added at any time at the discretion of management.

Consistently models the behavior of a '

Baywood Ambassador

' who:

? Maintains a professional image, including grooming, verbiage, and body language, at all times

? Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact

? Actively listens to guests and associates, responding appropriately to their questions and/or concerns Seeks guidance and/or assistance from others to ensure satisfaction

? Fosters teamwork by offering assistance to others, as needed

? Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department

? Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures

? Recommends other Baywood properties to our guests, when appropriate

? Makes a genuine effort to identify and seize each golden opportunity to

'WOW the guest!'

demonstrating our motto '

It's Better at Baywood!

Skills/Qualifications

Education

? Associate's degree in vocational field and/or vocational training in mechanical, architectural engineering, refrigeration, heating and cooling, or plumbing field. On-the-job training may substitute for educational/vocational training requirements.

? Minimum three years maintenance experience with 1-2 years in a supervisory capacity.

Certifications / Licenses

? Brand Certifications preferred

?

Experience

? Minimum of 2 years hotel experience

? Minimum of 2 years management experience, of which 1 year is in Hospitality Management.

Additional Skills

:

? Bi-lingual (Spanish & English) preferred; based on geographic market of hotel

? Proficient in Microsoft Office (Excel, Word)

? Proficient in Google Apps for Work (Docs, Sheets, Mail, Calendar, & Drive)

? Proficient in the hotel's Property Management System preferred

? Ability to perform work using the approved chemicals and equipment.

? Ability to communicate effectively, both written & oral

? Ability to multi-task

? Ability to motivate and lead a team

? Ability to obtain information from various sources, quickly analyze the issue and provide a responsible course of action.

? Ability to operate standard office equipment, including: computer, copier, & printer

? Ability to perform all job duties of all positions within the department

? Ability to learn and adhere to Brand & Baywood Hotels' standards

? Ability to take information from various sources and determine a responsible course of action

? Ability to understand interdepartmental relationships

? Ability to operate office equipment and industry specific software (PMS)

? Ability to remain calm during stressful situations

Physical Demands

? Walking and Standing: 95%

? Must be able to carry 50 lbs. up to 25 feet.

? Lifting, Push/Pull: 90%

o Ability to lift up to 30 lbs. regularly.

o Must be able to lift 50 lbs. to the waist, chest, and above the head.

o Ability to push housekeeping or laundry cart regularly.

? Sitting: 5%

? Bending, Stooping, Reaching: 90% (throughout the entire shift).

o Must be able to bend at the knees with up to 50 lbs., standing to an upright position.

? Driving: 5% (up to 15% if hotel has shuttle service)

? Traveling: none

Environmental Conditions

? Inside: Protection from weather conditions, but not necessarily from temperature changes.

? Outside: Often exposed to weather conditions while maintaining exterior of property and providing guest service

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance
Work Location: In person