Job Description

Position Overview:

HomeRiver Group is looking for a Maintenance Coordinator to join their Meridian, ID team. As a Maintenance Coordinator, you will be responsible for overseeing maintenance operations, ensuring timely service, and facilitating clear communication between maintenance teams, property managers, and tenants. Your role is essential in maintaining operational efficiency and high service standards in property management. You will manage maintenance coordination remotely, ensuring that tasks are completed effectively and to the satisfaction of all parties involved.

This is a fully remote position.

Key Responsibilities:

Coordinate and schedule maintenance activities remotely, ensuring timely and efficient service.

Serve as the primary point of contact for property managers regarding maintenance issues and updates.

Act as a liaison between Maintenance techs and property Management team to ensure prompt response to maintenance requests.

Coordinate with maintenance technicians to assign and follow up on work orders.

Monitor and track the status of maintenance requests and work orders, providing regular updates to property managers and tenants.

Utilize maintenance management software for tracking, reporting, communication, and analytics.

Develop and maintain strong relationships with property managers, tenants, and internal teams.

Conduct follow-ups to ensure client satisfaction and the effective resolution of maintenance issues.

Required Skills and Qualifications:

Experience: Minimum of 3 years in maintenance coordination or a related role, preferably in a remote environment.

Technical Skills: Proficiency in maintenance management software (Property Meld) and Google Suite. Familiarity with building systems and maintenance practices is necessary.

Communication: Excellent verbal and written communication skills, with the ability to effectively communicate with property managers, tenants, and diverse teams.

Organizational Skills: Strong ability to manage multiple tasks simultaneously with keen attention to detail.

Problem-Solving: Demonstrated ability to identify issues and implement effective solutions promptly.

Customer Service Orientation: Strong focus on tenant and property manager satisfaction, with the ability to manage expectations and build rapport.

Preferred Attributes:

Self-Motivated: Ability to work independently and manage time effectively in a remote setting.

Team Player: Collaborative approach to working with various departments, property managers, maintenance technicians, and tenant groups.

Adaptability: Willingness to adjust to changing priorities and evolving processes.


Technical Aptitude: Comfort with using technology for communication, scheduling, and

reporting.

Work Environment:

Fully remote position requiring a reliable internet connection and a suitable home office setup.

What HomeRiver Group Offers Full-time Associates

:

Competitive salary, depending on experience A full benefit package including medical, dental, vision, life insurance, AD&D and a flexible spending account (FSA) 401(k) plan with employer match of up to 3% 10 paid company holidays Paid time off (PTO), Volunteer Time Off, Birthday Time Off, and Wellness Time Off Voluntary Life insurance, AD&D insurance, long-term disability and short-term disability offered Employee Assistance Program Remote/Work from Home Position

If this sounds like the right opportunity for you to start or continue a career in property management, apply today!

ABOUT HOMERIVER GROUP

HomeRiver Group is an integrated national platform offering world-class property management services to investors in the single family and multi-family rental markets. Our mission to provide aggressive, proactive, and honest property management continues. This partnership allows us to combine our local knowledge and experience with the tools and resources provided by a larger organization. We strive to be professional, to communicate well, and to continue educating ourselves and our customers. We hold ourselves to the highest standards of integrity and transparency in dealing with our clients, our residents, our vendors, and each other.


Our exceptional employees enjoy a

fun and rewarding team culture

. We treat each other with respect, sensitivity, and consideration. Employees also enjoy

competitive pay

and

generous benefits

. Our belief is that happy employees will provide the best service to our clients and customers.

READY TO JOIN OUR PROPERTY MANAGEMENT TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial

3-minute, mobile-friendly application

. We look forward to meeting you!

HomeRiver Group is an Equal Opportunity Employer