Job Description

Job Summary:



The primary responsibility of the Mail Clerk/Receptionist for Consolidated Admin Services is to represent Consolidated Admin Services in communications and interactions with clients and participants, in-person, over the phone, and in writing. The Mail Clerk/Receptionist supports Consolidated Admin Services with various account customer service activities, administrative functions, and special projects. The Mail Clerk/Receptionist is an integral part of Consolidated Admin Services providing superior service to our clients and participants.



Duties/Responsibilities:



To perform this job successfully, the individual must be able to perform each essential function of the job satisfactorily. This includes but is not limited to the following:




Picks up mail and takes mail to the Post Office at designated times during the day. Sorts and delivers incoming mail by department and employee to ensure timely distribution Operates mail machines, including the postage meter, photocopying machine, and mail folding and inserting machine. Processes and weighs outgoing mail. Greets visitors and assists with their needs Prepare, print, and mail COBRA letters daily Prepare, print, and mail Leave Management letters daily Sorts mail and disburses to appropriate departments Accepts and distributes participant paperwork (ie, claims, COBRA) Accepts and distributes COBRA payments dropped off in the office Scans and saves documentation for various departments Transfers and organizes electronic files into applicable folders Assists with paper enrollments during open enrollment Maintains the front desk area of main Central AR location Assists other teammates and teams as needed Other duties as assigned, including special projects Port & Convert Returned Mail

Minimum Requirements:


High School Diploma or equivalent, Associate's degree preferred Two years of Customer Service experience preferred Proficient experience with spreadsheets, data entry, word processing, e-mail management, and file management Ability to multitask Excellent communication skills Excellent attention to detail skills Presents a professional image Ability to build rapport and collaborate with others

Knowledge, Skills and Abilities:



To perform this job successfully, the individual must demonstrate the knowledge, skills and abilities required to perform the job. This includes but is not limited to the following:


Proficient experience with spreadsheets and/or bookkeeping software, data entry, word processing, e-mail management, and file management Excellent interpersonal skills, ability to relate to a wide range of people, collaborates well with others Excellent communication skills to include: + actively pays attention to, and participates in, communication with others
+ adapts communication style to audience
+ friendly
+ confident
+ gives and receives feedback
+ volume and clarity
+ empathetic
+ respectful
+ responsive
Displays initiative, a desire to learn and develop, a willingness to help others Generates ideas, solves problems as they arise Excellent attention to detail skills to include: + organizational skills
+ time management skills
+ analytical skills
+ observational skills
High level of efficiency, accuracy, and responsibility Handles and protects confidential and sensitive information with utmost importance Excellent understanding of customer care and services Prioritizes and manages different tasks at once Works effectively to meet deadlines Thrives in pressured or stressful situations Committed and flexible attitude, adaptable Mathematical and deductive reasoning Critical thinking Sense of rigor, able to deal with something in a comprehensive, thorough, and complete way Presents a professional image Must be flexible with work schedule to support cyclical work demand

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.