Job Description

Category: Student / Workstudy
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Department: MAAM - Academic Affairs


Locations: Boston, MA


Posted: Nov 5, 2025


Closes: Open Until Filled


Type: Part-time


Position ID: 194500



About MassArt:



Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.


MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.





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Job Title:

Museum Attendant

Supervisor:

Student and Program Manager

Department:

MassArt Art Museum (MAAM)

Type of Position:

hourly, non-exempt, 2-shift minimum per week, mandatory (paid) minimum 2 hour monthly, in-person training

Compensation:

$15.00/hr




The Museum Attendant (MA) position empowers emerging artists at MassArt to become confident and engaged makers, designers, citizens, and professionals through experience in a museum environment.


The MA initiative at MassArt Art Museum (MAAM) is rooted in MassArt's mission and values and is essential to transforming MassArt's culture and community as a space to experience works by visionary artists at the forefront of contemporary art. As a teaching museum, we are committed to educating and empowering the next generation of artists?both on our campus and throughout the world. All MAs will be expected to uphold MassArt's missions and values as we work together to make MAAM an equitable place to work, learn, live, and make.

Description of Position

The Museum Attendant at MAAM is the primary public-facing, front-line Museum representative and strives to create a welcoming and positive visitor experience for all Museum visitors. The primary responsibilities of the Museum Attendant are to:


1. Safeguard the artwork on view by proactively and courteously enforcing museum rules


2. Provide superior customer service in a welcoming and informative environment for visitors of all ages, backgrounds, and abilities.


Museum Attendants are required to work a minimum of 2 shifts (6-10 hours) per week (Thursday-Sunday) during the museum's regular exhibition cycles, in addition to mandatory monthly training.

Additional Responsibilities:

In the course of a typical shift, Museum Attendants are responsible for the following (but not limited to):


1. Providing superior customer service


2. Opening and closing the Museum on days MAAM is open to the public


3. Preparing the exhibitions for public engagement, including turning on and off displays


4. Basic gallery maintenance including cleaning and preventive conservation


5. Staffing the admissions desk; registering visitors using the Museums ticket reservation system, proactively and warmly welcoming Museum visitors; preparing visitors for successful Museum experiences


6. Monitoring Museum gallery, programming, and public spaces; proactively enforcing museum rules (such as no touching of art, no water bottles in galleries, no flash photography)


7. Working to support special events at MAAM such as public programs (Twilight at MAAM, Make with MAAM, MAAM Talks, etc.)

Learning Outcomes, Skills to be Gained, and Additional Benefits

Over the course of the Museum Attendants time at MAAM, the MA will gain valuable hands-on professional experience and transferable skills in Boston's only free museum of contemporary art, preparing them for future work in museums or related spaces within the arts and culture field. Specifically, Museum Attendants will be well versed in the following:


Superior customer service including developing solutions to visitors' issues and creating a welcoming, friendly, and engaging museum experience Museum best practices and standards including courteously enforcing museum rules and maintaining gallery spaces Experience thriving in team setting, working closely with a cohort of more than 13+ Museum Attendants Basic transferable professional skills such as time management/managing a work schedule, balancing multiple commitments as a busy college student, verbal and interpersonal communication Experience working in a professional setting as an integral part of a small, dynamic museum team

Additional Museum Attendant benefits include:

Structured orientation and onboarding program that prepares individuals to successfully execute the duties of a Museum Attendant Ongoing year-long training in the field of museum studies, facilitated by MAAM professional staff and other professionals in the Museum field Access to the Museum's Student Recharge Area Potential to pursue additional paid opportunities at MAAM, including leading museum events and programs for the public with support from MAAM staff





Requirements:

ELIGIBILITY

The Museum Attendant program is open to undergraduate students at MassArt. Ideal candidates for the Museum Attendant position are students who will be in their sophomore or junior year at the start of the 2025 academic year and who are responsible, reliable, and willing to learn. This position involves frequent interaction with the public; interpersonal communication skills are key.


This paid position is open to all students, regardless of work study eligibility; work study and non-work study eligible students are encouraged to apply.




Thursday evening availability for Spring 2026 semester is preferred, but not required.

Additional Requirements

Museum attendants must be able to remain alert for an extended period of time while visitors are in the museum.






Additional Information:



Please note MassArt:


Does not support employment-based visa sponsorship or non-student exchange visitor visa sponsorship. Is not an E-Verify institution.

Selected candidates must be eligible to work in the US at the time of employment, complete all onboarding tasks including a Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background review and provide proof of eligibility to work in the US by completing the Form 19, Immigration Reform and Control Act of 1986.

You are required to show proof of your identity and employment eligibility within three (3) days of the start of your employment. You will not be authorized to work in any capacity until all paperwork has been completed.

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Comprehensive Benefits

(does not apply to contractor/student positions)

:

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?


MassArt provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, age, sexual orientation, national origin, ancestry, disability, military status, genetic information, pregnancy or a pregnancy-related condition, or membership in any other legally protected class.


MassArt complies with all applicable federal, state and local laws governing nondiscrimination in employment in every location in which the college operates. This policy applies to all terms and conditions of employment.





Application Instructions:

To Apply

Submit a resume and cover letter through the MassArt employment portal.

Applications received without a cover letter will not be reviewed.