Job Description

We are seeking an experienced upscale Host/Hostess to become an integral part of Marlows Tavern!

As a Host/Hostess, you are the main point of contact for and with our guests, guiding them through a great experience every day. Your mission is to create a personalized and memorable experience with every interaction, creating a deep bond with each guest, and providing a friendly & cheerful place for all guests by delivering exceptional service and world-class hospitality.


As a Host/Hostess, you will interact with our guests personifying our companys philosophies, values, and guiding principles, serving as the champion of the Hospitality First vibe.

Daily Responsibilities may include but are not limited to:

Communicate with all Managers/Chef de Cuisine to receive updates on food & beverage features and station assignments


Prepares and sets assigned sections including booths, community tables, tables, and the patio for guests before the shift


Confirm reservations for the following day


Place table settings and silverware rolls at each place setting to prepare tables for guests


Inspect the building exterior by walking around the building to identify areas that may require immediate cleaning


Organize and maintain a restroom cleaning schedule


Performs additional duties including emptying trash and cleaning restrooms to ensure the tavern is organized and prepared


Executes Marlows Taverns top 3 priorities: Front door, running food & beverage, and answering phones


Greets guests, introduces themselves and presents guests with the menu at the table


Answers questions a guest may have regarding food and beverages


Runs food from expo to guests


Observe guests body language to anticipate guests needs to add value to the guests experience and promote repeat business


Listens to guests complaints and comments and informs the manager


Thank the guests, bid a fond farewell, and invites them to return as they leave The Woodall


Sweep floors in the dining area, lobby, etc., with a broom to remove trash and to maintain the cleanliness of the tavern


Monitors dining room tables to ensure they meet or exceed standards (ex. proper table symmetry, non-streaked glassware)


Prepares tables for each party of guests by removing dirty dishes and linens, sweeping the floor and wiping seats around the table, and resetting the table with fresh paper and clean dishes


Carries dirty dishes, glassware, and silverware out of the dining room and bar to the dish area for cleaning


Assists other team members and guests as needed to ensure teamwork


Inspects and maintains restrooms by replenishing toiletries, wiping down surfaces with a sanitized cloth, and cleaning up spills to ensure clean, well-stocked restrooms


Ensures that tables are set and the dining room is immaculate before the start of the next shift


Completes all closing duties, including stocking, cleaning, etc., as assigned


Check out with a manager before leaving to ensure all duties and side work have been completed and performed to standard


Reads work schedule to determine when the next shift and work time will occur

Reasons to join our team include:

Flexible Hours


Paid Vacation


Medical, Vision, and Dental Insurance provided


Room for Advancement

Requirements:

Entry level acceptable 1 year high volume Host/Hostess experience preferred


Customer service experience preferred


Must be the minimum age to serve alcohol and able to obtain a county liquor license


Authorized to work in US

Marlows Tavern is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.






Brand: Marlow's Tavern


Address: 2200 Avalon Blvd. Alpharetta, GA - 30009


Property Description: 006755 - M13 - Avalon


Property Number: 006755