Job Description

Job Title:

Loss Prevention & Security Systems Specialist

Location:

Murray, UT

Reports To:

Technology Operations Manager

Department:

Information Technology

FLSA Status:

Non-Exempt

Employment Type:

Full-Time

About Sizzling Platter

Sizzling Platter is a franchise growth platform that operates more than 800 restaurants across the United States and Mexico. Founded in 1963, we have built a strong platform focused on adding and scaling leading brands in outstanding restaurant markets. Headquartered in Murray, Utah, our Support Center supports over 16,000 employees who deliver exceptional experiences across our brands.


Our mission is to provide unparalleled experiences for our team members, guests, and brands while driving strong financial performance and becoming the premiere franchise growth platform. Our current brands include Little Caesars, Wingstop, Dunkin', Red Robin Gourmet Burgers, Sizzler Steakhouse, Jersey Mike's Subs, Jamba, and Cinnabon.

Position Summary

Sizzling Platter is growing! We're seeking a full-time entry-level

Loss Prevention & Security Systems Specialist

to join our IT Help Desk team based in Murray, UT. This position supports the company's loss prevention systems, including CCTV and alarm networks, while assisting with internal technical support requests. The ideal candidate has strong communication skills, basic technical knowledge, and a willingness to learn quickly in a fast-paced environment.

Pay

$19.00 - $22.00 per hour, depending on experience and qualifications

Schedule

Monday through Friday, 8:00 AM - 5:00 PM


Includes one week per month on-call rotation (typically 1-2 support requests per week). Occasional overtime (1-2 times per quarter) may be required.

Key Responsibilities

Administer user accounts and access codes for CCTV and alarm systems. Provide direct user support and training for security tools and processes. Respond to and resolve help desk support requests related to security systems. Monitor alerts and dashboards for system issues; troubleshoot and restore connectivity for CCTV systems. Configure and maintain Loss Prevention and Analytics reports and alerts. Assist Operations with report creation, updates, and troubleshooting. Perform remote security audits of CCTV and alarm systems. Coordinate with external contractors for repair and maintenance of security systems.

Qualifications

1+ years of experience with one or more of the following: TCP/IP networking Security camera system configuration and troubleshooting Alarm system support Strong written, verbal, and over-the-phone communication skills. Excellent organizational and documentation skills. Ability to type at least 40 WPM. Proficiency with Microsoft Office and Windows. Ability to work effectively in a fast-paced environment. Strong problem-solving and customer service skills.

Preferred Skills

Customer service experience. Active Directory user administration. A+/MCP or equivalent certification. Experience with CCTV or alarm systems in a corporate or retail environment. Prior experience or training in Loss Prevention or Security administration.

Physical Requirements

This role may require lifting up to 25 pounds and occasional bending, reaching, or kneeling. Must be able to sit or stand for extended periods while working at a computer or assisting with equipment setup and troubleshooting.

Benefits

Medical, dental, and vision insurance Company-paid life insurance Short- and long-term disability coverage Paid vacation, sick leave, and holidays 401(k) retirement program with company match Professional development and advancement opportunities

Equal Opportunity Employer

Sizzling Platter is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Note:

The duties and responsibilities described are not a comprehensive list. Additional tasks may be assigned, or the scope of the job may change based on business needs. Please review job responsibilities with management. They will outline essential functions that support the success of the company.