Job Description

About the Role

We're looking for a Logistics Coordinator to manage and optimize the movement of DNA samples from customers to our labs across the East Coast. You'll play a key role in expanding our dropbox network, resolving time-sensitive shipping challenges, and strengthening relationships with our partner couriers. This is a great opportunity for someone with hands-on logistics experience who thrives on problem-solving, communication, and operational efficiency.

What You'll Do

Manage and expand the dropbox network across biotech hubs, universities, and research centers. Coordinate setup, scheduling, and access details for new dropboxes, ensuring smooth sample pickup and delivery. Collaborate cross-functionally with customer success and revenue teams to develop regional logistics strategies. Track and troubleshoot shipments -- monitor deliveries, resolve delays, and maintain proactive communication with couriers and customers. Respond to customer inquiries about shipping, missed pickups, and other logistics-related issues. Analyze logistics data to improve delivery speed, reliability, and cost efficiency. Contribute to courier rate negotiations and implement pricing models to optimize long-term costs. Oversee supply continuity -- manage inventory levels, materials, and dropbox distribution. Work with the design team to support dropbox redesign and rollout projects. Identify and implement process improvements in shipping, receiving, and sample management.

What You'll Bring

3+ years of experience in logistics, operations, or supply chain management. Strong problem-solving and communication skills. Experience managing courier or last-mile logistics operations is highly desirable. Ability to multitask and stay organized in a fast-paced environment. Proficiency with SAP or similar logistics systems. A proactive, data-driven mindset with a focus on continuous improvement.

Work Environment

This is a hybrid role with an expectation of three days per week onsite.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance
Work Location: On the road