Job Description

Seasonal (Seasonal)
At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT\'S IN IT FOR YOU?

Stratton\'s team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks for our seasonal team members including:

• Stratton season pass for all employees
• Free or discounted (depending on classification) season pass for dependents - this includes spouse &.children under 26 years old
• Alterra Mountain Company Employee Pass - free lift access & discounts (depending on classification) at all Alterra owned resorts - dependents too!
• Unlimited introduction letters for 50% off day tickets at IKON partner resorts (depending on classification)
• Discounted golf, mountain biking and fitness center memberships
• Employee childcare rates & discounted seasonal programs for self & dependents (depending on classification)
• Retail and Food and Beverage discounts
• Industry/Pro-form discounts
• 12 - $25 lift tickets for your friend & family guests (depending on classification)
• Onsite medical clinic
• 401(k) with company match
• Company paid sick time

Additional perks & benefits for year round employees

Stratton Mountain Resort is currently seeking friendly, guest service providing, Front Desk Agents to join the Lodging team. The Front Desk Agent will be working out of both The Black Bear Lodge and The Welcome Center. Agents are responsible for checking guests in and out of the hotels and condos, giving general information about the area, and answering the PBX phone system. Agents are expected to be friendly and outgoing at all times in order to deliver exceptional service. Immediate start dates, and housing is available. Seasonal part time and full-time position available, with potential for year-round employment for the right candidate! This position pays $20/hour.

Daily tasks include but are not limited to:

• Check guests in and out of Stratton hotels and condos
• Anticipate and take appropriate preventative action surrounding potential guest problems
• Prepare welcome packets for arrivals and arrival envelopes when necessary
• Sort and facilitate mail delivery
• Answer phone calls from guests; includes answering the PBX phone system
• Give general information about Stratton Resort
• Act as concierge when needed
• Keep the front desk area tidy and stacked with brochures
• Sell lift tickets to guests
• Assist guests with rates and information about future visits

Those applying for this position should be able to multitask and handle high volumes of people. Should be able to complete daily duties without direct supervision. Should also be excellent communicators and have a pleasant phone disposition.

Applicants should be team players and willing to jump in wherever and whenever necessary. If you have a passion for people, guest services, and the outdoors this job is perfect for you!!!

Stratton Mountain Resort is an Equal Opportunity Employer