Job Description

Job Code: HBC 25-57
Job Summary:
The primary role of the Loan Utility Officer involves executing all SBA processing tasks within the Loan Support Services Operations Department. This includes 1502 reporting, daily balancing and remittances, ordering preliminary reports, and conducting flood determinations for real estate transactions. The Loan Utility officer also provides backup support for operational functions in the Loan Support Services Department. They must competently handle all tasks in the Operations area, particularly focusing on boarding loans, processing payments and advances within the ITI system, managing participation loan transactions, and handling returned payments. Additionally, they are responsible for performing all collateral-related duties.
Pay Range: Base Compensation is dependent upon role, experience, and skill set: Min- $26.30 /hr Max- $43.83 /hr
Primary Responsibilities:
SBA Loan Servicing

• Balance the SBA loans on a daily basis. Prepare the 1502 report monthly. Remit the B&I payments, past due payments and 172 remittances daily as needed. Prepare SBA loan sales timely and within the Bank's expectations.

• Ensure daily and timely monitoring of Participation Payable Accounts.

• Process incoming and input outgoing wires.

• Process returned ACH and check payments.
• Provides professional, timely and accurate responses and assistance to external/internal client requests and needs.
• Perform loan maintenance, address changes, payment method, risk grade, tickler and code changes as needed.
• Prepare monthly and quarterly SBA Held for Sale Reports.
• Prepare monthly SBA Gain on Sale Report and quarterly SBA B&I Guaranteed and Unguaranteed Report.
• Set up Business Analytics reports according to the requested specifications as assigned.
• Order flood certifications and preliminary title reports. Opens escrows and processes payoff demand requests from other lenders within applicable Federal and State Laws.

Operations

• Board new, renewal, modifications, participations and extension into the ITI system.
• Process all payments and advances onto the ITI system.
• Process wires, participations loan entries, non-accrual, charge off, recovery entries, and specialized lending transactions.
• Assist in monitoring In-Process/Holdover Accounts on a timely and daily basis.
• Review posted transactions against participation reports. Process transaction to sold note as required.

Quality Control

• Perform accurate and timely callback of monetary and block related entries on a daily basis.
• Performs the daily balancing of various general ledger accounts to include any research and identification of differences or outstanding items.
• Responsible for accurate posting and daily balancing of the LCCP to the general ledger.

Collateral

• Process the paid loans ensuring the timely and accurate relates to the Bank's loan collateral within the established credit lending and operations policies, Federal Regulations and State Laws.
• Monitor the UCC continuation activity ensuring UCC continuations are prepared timely and accurately so the bank does not lose its collateral position and is properly perfected/recorded. Process all pertinent data accurately into the tracking system. Orders UCC and CIR searches to ensure the timeliness and accuracy of the orders.
• Ensures the insurance (including flood, hazard and construction related) on all loans is accurate and is being monitored on a weekly basis to prevent any lapse or missing insurance coverage within the appropriate credit lending and operations policies. Monitor upcoming insurance expirations and follow up on insurance cancellation or under-insured notices to ensure the bank's collateral is properly protected. Monitors the issuance, clearance and/or waiver of insurance exceptions.

Loan Balancing/Callbacks

• Balance various loan and general ledger accounts; be responsible for the accuracy of the posted monetary entries and new/renewals loans; compiling data using various software programs, and preparing various daily, monthly and quarterly reports.

• Engage effectively with lending partners and senior management.
• Perform all other duties as assigned

Qualifications:

• Associate's degree (A. A.) or equivalent from two-year college or technical school; or two to three years related Documentation/Loan Support Services experience and/or training; or equivalent combination of education and experience.
• Advanced computer and technical skills preferred with experience in ITI, Premier and Microsoft Office
• Strong attention to detail with excellent analytical skills and loan servicing background
• Effective communication skills in presenting information in one-on-one and small group situations to customer and other employees of the organization
• Displays a customer focused attitude with the ability to engage customers, partners and management team, build personal connections, and exhibit professionalism
• Proven time management and problem-solving skills with the ability to organize, prioritize, and handle multiple tasks and make necessary decisions within a fast-paced environment
• Knowledge of basic computer programs, customer service skills, 10 key and a basic understanding of electronic banking systems
• Strong communication and organizational skills with the ability to interact effectively with all levels of management

Compliance Responsibilities:
The employee is responsible for ensuring compliance with all aspects of job related laws and regulations and must maintain current compliance knowledge by attending compliance related training seminars and staff meetings and by reading pertinent compliance related materials.
Job related laws and regulations include, but are not limited to the following: Bank Secrecy Act (BSA); Office of Foreign Asset Control (OFAC); Vendor Management; Information and Data Security; and SEC regulations related to corporate governance and disclosure.
Heritage Bank of Commerce is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, ethnicity, religion, sex, sexual orientation, gender identity, national origin, marital status, genetic information, disability, Veteran status, or any other characteristic protected by Federal, state or local laws.

Skills Required