Loan Support




Location:

Greenwood

Department:



Reports to:

Branch President

Positions Supervised :

None


Employee Classification:

Temporary Regular Full Time Part-Time


FLSA Status:

Non-Exempt Salary Hourly Exempt Commission

Position Summary: The purpose of this job is to provide administrative support to lender, assist lender with loan processing, gathering loan documentation, and collection of past due accounts, and provide assistance and service to assure customer satisfaction.
Essential Functions-Primary Responsibilities and Accountabilities (90%):
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations can be made to help enable qualified individuals with disabilities to perform the essential functions.


Essential Task Statement(s)
Branch Credit/Ownership (80%)

• Provides administrative support to lender.
• Assists lender with loan applications.
• Research information to comply with HOEPA guidelines.
• Assists lender in clearing loan documentation and policy exceptions.
• Responsible for gathering loan documentation necessary to close a loan such as: credit bureau reports, flood certifications, census tracts, proof of hazard insurance and flood insurance when necessary, and all other required documentation.
• Prepares title applications and exhibits for deeds of trust when necessary.
• Responsible for verifying that all necessary information has been secured such as: appraisals/evaluations, UCC searches, title opinions, and any other required information.
• Enter consumer loans in Decision Pro and commercial loans in Lotus and Webequity.
• Compiles all information and sends to CCA with closing instructions.
• Prints completed loan package and verifies accuracy.
• Prepares presentation package and tabs for customer signature.
• Presents loan package to customer, answers inquiries, closes the loan, and disburses funds.
• Responsible for balancing loan and preparing appropriate entries.
• Scans entries and completed loan documents and sends to appropriate departments to be loaded into the system.
• Prepares new loan files and maintains existing files.
• Completes HMDA forms, CRA forms, and Real Estate Review checklists when required.
• Prepares reports as requested by lender such as past dues, maturing loans, and exception reports.
• Assists lender in collecting past due accounts.
• Prepares letters to customers (and others) as required to support the loan functions of the bank.
• Performs other duties as necessary to keep the loan functions of the bank performing efficiently and effectively.
• Responsible for completing assigned training such as BVS and staying current on any regulation/compliance/policy changes.
• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
• Research and answer customer inquiries

• Ensure bank is in compliance with federal banking regulations including, but not limited to Bank Secrecy Act, OFAC, Community Reinvestment Act, American with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, the Federal Reserve\xe2\x80\x99s \xe2\x80\x9clettered\xe2\x80\x9d regulations, and Loan Support roles and responsibilities relating to each act.

Customer Service (10%)

• Represent Guaranty Bank & Trust Company professionally, efficiently, and tactfully.
• Acknowledge and greet customers with a smile, call customer by their name, ask if they need any additional assistance, thank customer at end of every conversation.
• Ensure continuing development of professional relationships with management and colleagues.

• Follow all bank policies and procedures.
• Answer and assist incoming callers with questions and requests, subsequently route callers, as appropriate.
• Receive incoming bank visitors and assist in directing them appropriately.

Additional Functions-Secondary Responsibilities and Accountabilities (10%)
Additional Task Statement(s)

• Work overtime, as needed.
• Follow all bank policies and procedures.
• Provide assistance to other departments as needed.
• Perform other duties that may be assigned and requested.

Position Qualifications
Education: Required \xe2\x80\x93 High School Diploma or equivalent.
Preferred \xe2\x80\x93 Post \xe2\x80\x93secondary certificate or degree, experience will be considered.
Experience: Required \xe2\x80\x93 1 to 2 years of experience in banking or related field.
Preferred \xe2\x80\x93 3 to 5 years of experience in banking or a related area.
Licenses and
Certifications: Required \xe2\x80\x93 None
Preferred \xe2\x80\x93 None


Position Requirements
Competency Statement(s)

• Accountability (core value) \xe2\x80\x93 Always do what we say and hold one another accountable.
• Accuracy \xe2\x80\x93 Thorough with strict attention to detail; does work right the first time; identifies and corrects errors; produces complete and error free work.
• Active Listening \xe2\x80\x93 Gives full attention to what others are saying, attentive to others\xe2\x80\x99 ideas and concerns; asks questions to clarify understanding.
• Conceptual Thinking \xe2\x80\x93 Notices similarities between different and apparently unrelated situations.
• Confidentiality (Core Value) \xe2\x80\x93 Always maintains strict confidentiality.
• Community Development (Core Value) \xe2\x80\x93 Always committed to community development.
• Critical Thinking \xe2\x80\x93 Apply rules and logic to situations; considers factors beyond the initial information given.
• Data entry \xe2\x80\x93 Proficient alpha/numeric data entry skills.
• Detail oriented \xe2\x80\x93 Concentrates on routing work details; carefully monitors and examines one\xe2\x80\x99s own and others\xe2\x80\x99 work; ensures accuracy in documentation and data.
• Ethical Conduct \xe2\x80\x93 Conducts oneself consistently with sound banking practices and standards, upholding the values of Guaranty Bank.
• Integrity (Core Value) \xe2\x80\x93 Always act with integrity and honesty.
• Respect (Core Value) \xe2\x80\x93 Always treats others with respect.

Physical Requirements: Physical requirements needed to perform the above essential duties, with or without reasonable accommodation, may be requested from Human Resources.




Frequency

Lbs.


Sitting

80%



Standing

10%



Walking

10%



Fine Manipulation of hands

85%



Lifting

Daily

10 lbs.


Carrying

Daily

10 lbs.


Pushing/Pulling

Seldom



Bending/Squatting

Infrequent



Reaching/Overhead

Occasional



Stress Level

High at times
General notice:
The bank has reviewed the job description to ensure the essential functions and basic duties are current. This job description describes the general nature and level of work performed by the employee holding this position. It provides guidelines for the job expectations and the knowledge, skills, and abilities necessary to perform successfully in this position. This job description in no way states or implies that these are the only duties to be performed. Additional duties and responsibilities may be assigned by supervisors as deemed appropriate. This position does not constitute an employment agreement between the Bank and employee. This position description is subject to change as the needs of the bank and the requirements of the position change.