Job Description

Min
USD $22.00/Hr.
Max
USD $25.00/Hr.
Job Summary
Location:
This position is located in our Seattle office.
The Loan Servicing Department has an opening for a Loan Servicing Specialist. The position supports loan servicing functions, delivers comprehensive and prompt customer service to internal and external customers and exercises quality control oversight in the execution of all duties. Along with the key functions listed below, each position will be expected to uphold the value that WaFd Bank places on simply being kind when servicing our co-workers and customers.
Key functions include but are not limited to the following:

• Deliver excellent customer service to internal and external customers in the execution of all assigned loan servicing duties within service level standards.
• Prepare payoff quotes as written requests are received from escrow companies, branches and clients.
• Receive and post incoming payoff checks and insure any overages are returned to the client.
• Prepare the lien release for real estate secured loans.
• Accurate and consistent performance of daily insurance functions.
• Perform post-closing quality control on modified and newly funded loans.
• Assist department with other daily functions.
• Adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations

Qualifications

• Position requires a high school diploma or equivalent.
• Able to deal effectively and tactfully with internal and external clients.
• Can function well under deadlines.
• Ability to organize, prioritizes, and communicates status on work assignments in a consistent manner.
• Ability to perform daily work according to prescribed schedules and be flexible to meet departmental needs.
• Regular, consistent attendance.
• Experience in real estate lending processing and documentation is beneficial.

Benefits
At WaFd Bank you get all of these great benefits!

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• Generous 7% 401(k) employer matching*
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans

EEO Statement
We are committed to Equal Employment Opportunity and Affirmative Action. We recruit, hire, train and promote persons in all job titles and ensure that all other personnel actions are administered without regard to race, color, religion, sex, sexual orientation, gender identity, military and/or veteran status, or disability in accordance with Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974, which require affirmative action to ensure equal opportunity in all aspects of employment. WaFd Bank does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986, or any other Federal or State legally-protected classes. WaFd Bank is committed to providing reasonable accommodations to employees and applicants with disabilities to the full extent required by the Americans with Disabilities Act (ADA). If you feel you need a reasonable accommodation pursuant to the ADA, you are encouraged to contact us at 800.324.9375
Requisition Post Information* : Posted Date
11/6/2025

Skills Required