Job Description

Loan Servicing Specialist
Location: Gardner, MA (On-site)
Position Type: Full-Time, Non-Exempt
Why Join Us
This opportunity is with a well-respected, community-focused financial institution in Gardner, MA. You'll join a supportive team that values stability, growth, and doing what's right for customers. This bank is known for its positive culture, strong commitment to its employees, and dedication to serving the local community with excellence. If you're looking for a place where your work truly makes an impact--and where leadership invests in your professional development--this is a great fit.
Job Summary
The Loan Servicing Specialist plays a key role in supporting all phases of the consumer lending and servicing process. Working within established policies and procedures, this individual assists members and dealers, ensures accurate loan processing, and delivers exceptional service. The ideal candidate is detail-oriented, dependable, and knowledgeable in consumer loan products, services, and problem resolution.
Core Values
This role is expected to uphold the organization's core values at all times:
Security - Safeguarding sensitive information and following all data protection standards.
Value - Offering efficient, cost-effective solutions that help members meet their financial goals.
Service - Providing exceptional, service-centered interactions.
Commitment - Maintaining high standards of performance and professionalism.
Integrity - Acting ethically and respectfully in all communications.
Community - Supporting local initiatives and representing the organization with pride.
How you will contribute
Sales & Service
Deliver excellent service in all member interactions.
Proactively recommend relevant products and services.
Ensure prompt and accurate responses to member inquiries.
Loan Servicing Operations
Post all loans to the system accurately and reconcile daily transactions.
Process loan payoffs, release titles, and send all required documentation promptly.
Perform maintenance functions such as skip payments and posting error corrections.
Prepare dealer wires for indirect loans.
Complete and file UCC forms and release documentation.
Process credit life/disability refunds.
Handle charged-off loan activities monthly.
Set up pre-authorized automatic loan payments.
Review exception reports and monitor outstanding items with strong attention to compliance.
Support organizational goals by contributing to both personal and team sales metrics.
Provide coverage for lending team members as needed.
Perform other responsibilities as assigned.
Team Leadership
Support a positive team environment and help resolve conflicts professionally.
Serve as a role model in service, professionalism, punctuality, and conduct.
Help keep sales and service excellence at the forefront of daily operations.
Self-Development
Actively participate in department meetings.
Cross-train on additional functions as directed.
Engage in ongoing professional development, training, and continued education.
Take initiative and assume new responsibilities with enthusiasm.
Embrace change and maintain a commitment to learning.
What we need from you
Strong attention to detail and accuracy
Excellent verbal and written communication skills
Strong organizational and prioritization abilities
Customer service and interpersonal strengths
Ability to multitask and meet deadlines
Solid math aptitude
Sales and service mindset
Proficiency with Windows, web-based systems, Microsoft Word, Excel, and email
Education: High School Diploma or equivalent; 2+ years of lending, general banking, or related experience preferred
Physical Requirements
Standard office environment
Equal Opportunity Statement
This employer provides equal employment opportunities to all employees and applicants. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic. Discrimination of any kind is not tolerated.

Skills Required