Job Description

The POWER of a CAREER!
At Northpointe Bank, we believe your career should empower you--to grow, contribute, and find purpose. We're hiring a Loan Servicing Oversight Specialist to support key mortgage servicing functions, including MERS administration, loan transfers, and sub-servicer oversight. This role plays an essential part in ensuring accuracy, compliance, and servicing continuity across our mortgage portfolio.
This is an excellent opportunity for someone who brings strong attention to detail, servicing knowledge, and the ability to collaborate across internal teams and external servicing partners.
What You'll Do:

• Maintain and reconcile the MERS database to ensure accuracy and compliance
• Process MERS registrations, transfers, and releases of security interests
• Monitor and resolve MERS exceptions / data discrepancies
• Coordinate loan boarding, deboarding, and servicing-rights transfers
• Validate loan data, documentation, and investor requirements during transfers
• Support due diligence and post-sale reconciliation activities
• Assist with monitoring sub-servicer performance against SLAs, KPIs, and regulatory expectations
• Participate in audits, QC reviews, and exception remediation
• Escalate discrepancies, potential risks, or non-compliance issues appropriately
• Maintain oversight reports, logs, and servicing documentation
• Adhere to RESPA, Regulation X, Regulation Z, UDAAP, and internal servicing policies

What You Bring:

• 2-4 years of mortgage servicing or servicing-oversight experience preferred
• Knowledge of MERS rules, processes, and reconciliation requirements
• Familiarity with loan transfers, investor sales, servicing portfolios, or sub-servicer oversight
• Strong attention to detail with the ability to identify and resolve discrepancies
• Effective communication and collaboration skills
• Working knowledge of servicing regulations (RESPA, Reg X, Reg Z, UDAAP)
• Proficiency with Microsoft Office and servicing systems (MSP, Fiserv, or similar)
• Bachelor's degree preferred but not required

Why Join Northpointe?
You'll join a collaborative team that values accuracy, professionalism, and strong servicing governance. Your contribution supports operational integrity, compliance, and investor confidence across our servicing operations.
Our Hiring Philosophy
Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.
Benefit Information:

• Medical
• Dental
• Vision
• Life, LTD, & AD&D
• Dependent Care Spending Plan (DCSA)
• Employer Stock Ownership Plan with 401(k) feature and company match
• Complimentary Banking Services
• Tuition Assistance

Ready to Apply?
If you're ready to contribute to a high-performing servicing organization and make an impact through accuracy and oversight, we want to hear from you. At Northpointe Bank, this is more than a job--it's the POWER of a CAREER.
AA - EOE

Skills Required