Job Description

Loan Services Supervisor

Location: Juneau
Salary: $26.79 - $34.66 hour
True North FCU is a member-owned, full-service credit union, and our mission is to provide quality financial solutions for our members. If you like helping people & are dedicated to excellent customer service then we are looking for someone like you!
We are seeking a motivated candidate with strong leadership and communication skills to join our team. This position will work closely with the Loan Services Manager to lead the department, specifically in the daily functions and in helping drive staff success.

Position Responsibilities:

Support and supervise LS staff including training, coaching and development Oversee daily functions to include payment processing/corrections, mortgage servicing, payoff quotes, lien documentation, and more. Supervise the administration of loan servicing products. Manage loan document retention for the department across multiple platforms. Responsible for credit reporting of consumer, mortgage, and business loans along with reporting disputes and responses. Navigate challenging situations related to member service.

What you'll need:

One year to three years of similar or related experience. Previous experience in lending, financial operations or data analysis preferred. A high school diploma or GED. Excellent interpersonal and communication skills as well as a keen eye for detail Computer proficiency in Microsoft Office products. Our team is dedicated to improving the economic well-being of our members and the communities we serve.

VOTED 2022 & 2023 BEST PLACE TO WORK in Juneau ~ Silver Award! Come find out why!

True North Federal Credit Union is a member-owned full-service financial institution offering a full benefit package including medical/dental/vision, retirement and paid time off. Pay DOE.
True North FCU is an Equal Opportunity Employer.

E-Verify Statement:

True North FCU participates in E-Verify and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, True North FCU is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before True North FCU can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer an completed the Form I-9. For more information on E-Verify, or if you believe that True North FCU has violated its E-Verify responsibilities, please contact DHS at 888-897-7781 or dhs.gov/e-verify.

Declaracion de E-Verify

: True North FCU participa en E-Verify y proporcionara al gobierno federal la informacion de su formulario I-9 para confirmar que esta autorizado a trabajar en los EE. UU. Si E-Verify no puede confirmar que esta autorizado a trabajar, True North FCU debe brindarle instrucciones por escrito y la oportunidad de comunicarse con el Departamento de Seguridad Nacional (DHS) o la Administracion del Seguro Social (SSA) para que pueda comenzar a resolver el problema antes de que True North FCU pueda tomar alguna medida en su contra, incluida la rescision. su empleo. Los empleadores solo pueden usar E-Verify una vez que haya aceptado una oferta de trabajo y completado el Formulario I-9. Para obtener mas informacion sobre E-Verify, o si cree que True North FCU ha violado sus responsabilidades de E-Verify, comuniquese con DHS al 888-897-7781 o dhs.gov/e-verify.