Job Description

Provides accurate and timely support to the lending staff for processing noncomplex loans and perfecting collateral while ensuring applicable policies, procedures and regulations are followed. Interaction with loan officers is expected to provide an exceptional customer experience at all times.

PRIMARY ACCOUNTABILITIES AND RESPONSIBILITIES:

Responsible for the accurate and timely processing and generation of noncomplex loan documentation and files. Compiles, sorts, and verifies accuracy of data used for the completion of loan documentation. Orders flood determinations, verifies all necessary documentation is received to produce accurate loan documents in order to process the loan. Requests title and lien searches to perfect collateral; establishes and organizes loan files. Ensures Loan Officer has collected CIP. Makes contacts to resolve questions, inconsistencies or missing data. Establishes and organizes the loan file and forwards the closed loan file to Loan Admin/Support. Answers loan officer inquiries for basic loan questions, ensuring prompt and accurate problem resolution occurs to ensure satisfactory customer service. Assists other Loan Processors as needed or assigned in support of the loan operations process, timelines, and overall team productivity.

SECONDARY DUTIES AND RESPONSIBILITIES:

Actively seeks opportunities to strengthen ties between the Bank and the community, while maintaining a positive, professional, and respectful image of the Bank. Other duties as may be assigned. Assists Loan Officers with technical exceptions

EDUCATION, EXPERIENCE, AND OTHER REQUIREMENTS:

High school diploma or equivalent Banking and lending knowledge helpful, but not required Experience working with computers/computer programs Dependable Accurate with a strong attention to detail Proficient verbal and written communication skills Ability to multi-task and handle changing priorities in a deadline oriented environment Effective problem solving and decision making skills Customer service focus The ability to contribute in a team environment, helping others as needed Friendly and outgoing Courteous and professional Ability to sit for lengthy periods * Frequent use of computer, calculator, and other office related equipment