Job Description

The LMS Administrator is responsible for the administration of the College's Learning Management System and related software and integrations. The role includes responsibility for maintaining and enhancing system functionality, acting as a technical lead for LMS-related projects, and providing user support and training.

Essential Duties Summary

Manage user accounts and access requests in the LMS and related software. Work with course designers to integrate LTI tools from third-party providers. Respond to helpdesk incidents in accordance with published IT Department timeframes. Troubleshoot problems that impact LMS users and coordinate with vendors for advanced technical support. Collaborate with vendors and users of the LMS and related software to implement new projects and system enhancements. Plan and test LMS changes and upgrades. Update term and course availability in accordance with academic requirements. Maintain LMS data in accordance with IT policies and perform backup and restore operations when requested by faculty or staff. Support faculty to effectively incorporate online tools in the virtual classroom through individual meetings and group training sessions. Review and update written documentation for LMS administration tasks on an annual basis. Review and update user guides, FAQs, and training materials for LMS users on an annual basis.

Required Qualifications

Bachelor's degree. Knowledge of Microsoft Windows products and Office 365. Ability to prioritize assigned projects, helpdesk calls, and tickets. Problem-solving and troubleshooting ability. Attention to detail. Clear and concise technical writing.

Preferred Qualifications

Master's degree.

EEO Statement

New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran's status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act (ADA), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.