Job Description

POSITION DESCRIPTION:

The primary purpose of the Part-Time Customer Service Center Line Leader is to serve as the first point of contact for customers visiting our E-ZPass walk-in center. This individual is responsible for managing the customer line, gauging initial inquiries to ensure customers have the correct paperwork and are directed appropriately, and maintaining a friendly, professional attitude as the front-facing representative of RITBA.

This position reports directly to the CSC Manager and will work with several key functional departmental Supervisors and Managers.

SCHEDULE & PAY:

Part-Time | Starting at $19.50/hr | ($20/hr after 3 months)

MINIMUM JOB REQUIREMENTS:

Bachelor's Degree, preferred Bilingual in Spanish preferred and compensated for Transportation or Tolling industry experience, preferred 1-3 Years' Customer Service experience, required Ability to stand for extended periods of time.

ESSENTIAL RESPONSIBILITIES:

Provide exceptional customer service as the first point of contact for walk-in customers. Greet and welcome customers in a friendly and professional manner. Manage and coordinate the customer queue to ensure efficient flow and minimal wait times. Conduct initial customer inquiries to understand their E-ZPass needs. Direct customers to the correct service window or representative. Assist customers with completing necessary paperwork before they are called. Maintain a clean and organized lobby/waiting area. Communicate wait times and manage customer expectations effectively.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

This individual must have a proven ability to be detail oriented and analytical Strong communication skills Customer Service skills ETC industry experience, preferred Ability to work independently with limited management supervision Demonstrate strong organizational, multi-tasking and interpersonal communications skills Must be proficient with computers and MS Office 365
This job description represents general duties and is not intended to list every specific function of this position.
Job Type: Part-time

Pay: $19.50 - $20.50 per hour

Expected hours: 20 - 30 per week

Benefits:

Employee assistance program Flexible schedule Life insurance
Work Location: In person