Job Description

Overview

We are seeking a highly skilled and motivated Level III Information Technology Specialist to join our dynamic team. This role is crucial in supporting and enhancing our IT infrastructure. The ideal candidate will possess a deep understanding of IT systems, excellent problem-solving abilities, and a passion for technology that drives organizational success.

Duties

Install, configure, and maintain hardware, software, servers, networks, and peripheral equipment in a multi-platform environment. Provide on-site and helpdesk technical support for hardware, software, and networking issues to all district users. Manage software systems, including operating systems, applications, and security updates. Ensure the security and integrity of data and systems, including the implementation of security best practices. Manage user accounts, permissions, and access rights. Implement and maintain backup and disaster recovery plans. Monitor system performance and troubleshoot technical issues proactively. Recommend configurations and develop infrastructure solutions to meet the needs of the school community. Document all changes to networks and systems, ensuring proper testing of modifications. Work closely with IT staff to establish technical standards, policies, and procedures related to data protection, system security, and the use of technology. Work closely with Cafeteria staff and the Director of Food Services to troubleshoot point-of-sale systems, other cafeteria equipment, and programs. Make recommendations and edits to social media accounts and promotions as needed. Coordinate and support district-wide technology projects, including but not limited to: helpdesk operations, MacBook support, and website updates. Provide professional development and training to staff as needed. Additional stipends for projects that come under Food Services and/or other departments, as designated by the Director of Technology. Perform other related duties as assigned.

Requirements

At least 3 years' technology experience, including but not limited to: imaging computers, user management, device lifecycle, GSuite, Chromebook troubleshooting, Enterprise WiFi, Helpdesk; Must be able to oversee, manage, and configure the network infrastructure and data systems within a school district; Must be very customer-oriented and comfortable working with staff, students, and parents; Must be able to stand for long periods of time; Must be able to lift 50+ lbs; Must be a strong communicator; Must be a team player.

EXPERIENCE REQUIREMENTS:

Windows, Mac, Chrome, and iOS GSuite Active Directory Smartboards Freshdesk (Helpdesk) Mosaic Point of Sale System School Information System (Power School) Cisco Firewall Management Center Meraki Enterprise Management Console

PREFERRED EXPERIENCE:

Destiny SQL Milestone Video Management MySchoolBucks JAMF Rubrik Crowdstrike Papercut Cisco/Meraki Duo Authentication Lightspeed Systems Filter, Alert, & Classroom Management Social Media (Facebook, Instagram, Website Editing)
Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance
Work Location: In person