Job Description

Join Our Team!

Are you an experienced IT professional who excels at solving technical problems, provides exceptional customer service, and enjoys collaborating with a team? North Branch Tech is seeking a knowledgeable and dedicated Level 2 IT Technician to join our team. If you have a passion for IT, troubleshooting advanced issues, and a commitment to helping clients, we want you to apply!

About Us:

At North Branch Tech, we're a tight-knit group of IT professionals committed to delivering top-notch support to our clients. We believe in teamwork, accountability, integrity, and balance, and we're searching for someone who shares these values to help us continue our mission.

What You'll Do:

Support:

Work with clients on the phone, via email, and in person to troubleshoot their technical needs and provide them with an easy to understand solution.

Client Relations:

Manage client requests from start to finish with in-depth troubleshooting and excellent customer support.

Problem-Solving:

Troubleshoot and resolve complex hardware and software issues on desktops, laptops, printers, networks, and other IT related infrastructure.

Device Management:

Complete customized and complex setups on new computers, ensuring they meet client needs.

Consultations:

Provide expert advice and support to clients in-shop, remotely, and on-site.

Network Support:

Assist with network setup and troubleshooting connectivity issues.

Documentation:

Keep comprehensive records of client interactions, technical issues, and resolutions in our ticketing system.

Team Collaboration:

Work closely with colleagues for support and collaboration on complex issues and continued training.

Who You Are:

Passionate about Technology:

Eager to investigate and research solutions to technical projects and issues.

Tech-Savvy:

Experienced with Windows and macOS operating systems.

Network Knowledge:

Understands TCP/IP networking concepts.

Eager to Learn:

Enjoys researching and keeping informed about the latest technology advancements, cybersecurity trends, and industry best practices.

Problem Solver:

Strong analytical skills and the ability to troubleshoot hardware and software issues effectively.

Communicator:

Excellent communicator with customer service experience.

Team Player:

Enjoy working in a collaborative environment and helping others succeed.

Requirements:

Valid driver's license. Ability to lift up to 50lbs. High school diploma or equivalent. 2-3 years of experience. Willingness to work in close proximity to colleagues, clients, and equipment.

What We Offer:

Paid time off Paid holidays 401K plan with employer matching Mileage reimbursement Flexible work environment

Equal Opportunity Employer:

North Branch Tech is an equal opportunity employer, committed to creating an inclusive environment for all employees.

If you want to join a team that values your contributions and offers opportunities for training and development, apply now!

Job Types: Full-time, Part-time

Pay: $22.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Flexible schedule Paid time off
Experience:

IT: 2 years (Preferred)
License/Certification:

Driver's License (Required)
Ability to Commute:

Montpelier, VT 05602 (Required)
Work Location: In person