Job Description

About Us: IT Solutions Consulting, LLC is an employee-owned Managed Services and Application Development company with over 25 years of experience. We provide reliable and secure IT support and strategic technology guidance to a diverse clientele. As one of a select few six-time winners of the Philadelphia Business Journal\xe2\x80\x99s Best Places to Work competition, we\xe2\x80\x99re proud of the transparency and teamwork at all levels of our company, where our staff work closely together to consistently strive to make client success our success. Our tenured team of passionate problem solvers are empowered to make a difference in how our business is run and reap ongoing professional and financial rewards for their dedication and commitment.
The Ideal Candidate: The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service. This person is expected to be a significant contributor to the helpdesk team.
\xef\xbb\xbfJob Brief: Reporting to the Director of Service Delivery, the Level 2 Helpdesk Engineer is responsible for remote management support of multiple client networks of various sizes and levels of complexity. This position requires handling a full range of tasks, including desktop, server, network, and mobile device support - providing superior service with limited to no supervision consistently.
Requirements:

Skills:

• 5+ years of Desktop Technical Support or related experience.
• Experience with any of the following: ConnectWise, Solarwinds, Cisco
• Networking Products, Ubiquiti, Ruckus, Aruba, VMWare, Dell, and Adobe
• Good understanding of Active Directory: manipulating users/groups and doing Office 365 Administration.
• PC/Workstation migration and setup
• Knowledge of firewalls/switches, wireless access points and VLANs.
• Experience with Office 365 and Microsoft\'s Software/Applications.
• Windows Server and workstation knowledge.
• Knowledge of networking fundamentals (TCP/IP, subnetting, routing) and essential server administration (Active Directory user/group management, Exchange mailbox creation)
• Ability to troubleshoot and configure hardware such as printers, laptops, etc.
• Good understanding of firewalls to get clients remotely connected with VPN.
• Experience working with and providing support utilizing Remote Management Tools.
• Confident and comfortable with client facing activity

\xef\xbb\xbfBonus Skills:

• Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.
• Experience with LAN/WAN, Routers, Switches, Firewalls, Access Points, VPN, Citrix, VoIP, etc.

Experience:

Management and/or troubleshooting of the following technologies:

• Windows Server 2008-16
• Remote Desktop Services (Multi-Server Farm w/ Secure Gateway)
• Active Directory and Group Policy
• Microsoft Exchange 2010-16 and/or Office 365 Exchange Online
• VMWare and/or Hyper-V
• Remote Access VPNs
• Strong communication skills
• Professionalism
• Time management
• Strong communication and interpersonal skills.

Compensation Package:

ITS offers a full benefits package, including:

• Rich Medical and prescription plans
• Dental & Vision
• Paid Holidays and Paid Time Off
• 401K/401K Roth with Safe Harbor matching
• Stock Appreciation Rights
• Company-paid life insurance, long-term and short-term disability insurance
• Company-paid mental health support & financial wellness services
• AFLAC
• FSA for medical and dependent care
• HSA option with compatible medical plan
• Wellness Program including gym membership discount
• Company-paid training, materials, and exams
• Performance-based bonuses
• Travel reimbursement

IT Solutions is an equal employment opportunity employer that provides opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Secondary Location:
Cherry Hill, NJ