Job Description

JOB SUMMARY:

The Leave Coordinator will oversee and administer leave requests and accommodations under the Family and Medical Leave Act (FMLA), the Americans with Disabilities Act (ADA), state and local leave laws, workers' compensation, and pay continuation under short-term or long-term disability plans. The Leave Coordinator will be the primary point of contact for leave inquiries. The Leave Coordinator administers all company leaves by maintaining accurate records to ensure compliance with all federal and state leave regulations while adhering to the highest standard of customer service.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Communicate with colleagues regarding their needs for leave and/or modified work schedules. Ensure colleagues know their responsibilities regarding notice required for taking a qualified leave of absence and the need for required paperwork related to their request. Manage the FMLA leave administration process from the colleague's initial notice of the need for leave to the return to work. This includes gathering and completing all required paperwork, determining leave eligibility, designating leave as FMLA-qualifying, requesting medical certification, and accounting for intermittent and reduced-schedule leave use. Maintain database and workbooks with complete and accurate records for all company leave requests/returns. Coordinate with our outside disability vendor and payroll to ensure timely, accurate pay for colleagues on leave. Maintain reasonable communication with colleagues on leave to facilitate a smooth and timely return to work, relay communication between colleagues and their managers during leave within reason. Advise managers and colleagues on the interaction of leave laws with paid time off, workers' compensation, and short-term and long-term disability benefits. Oversees the return-to-work process for colleagues returning from extended FMLA, workers' compensation, or other leave(s). Facilitate other leave requests, which may include accommodation requests under the ADA. Administer other company time-off programs, such as Paid Parental Leave, as assigned per internal policy and applicable laws. Draft and/or recommend revisions to company leave policies to ensure compliance with federal, state, and local laws and regulations. Maintain complete and accurate records of leave and accommodation requests per specified legal requirements and documentation of best practices. Preserve confidentiality of colleague medical documentation and files. Maintain knowledge of all applicable leave and accommodation laws including the FMLA, ADA, and state and local laws. Maintain awareness of federal, state, and local laws and regulations to ensure company compliance regarding taxes, reporting, and privacy issues related to leave of absence. Track and maintain medical accommodations for equipment provided to colleagues. Learn and apply company policy and internal HR procedures within the scope of duties. Performs other related duties as assigned.

EDUCATIONAL AND EXPERIENCE REQUIREMENTS:

High School Diploma or GED required, bachelor's degree in human resources, or related field, preferred. One to two years experience in human resources and/or leave administration.

ESSENTIAL KNOWLEDGE, SKILLS & ABILITIES:

Extensive knowledge of the leave requirements and other legal protections afforded by the FMLA, ADA, and other applicable laws. Excellent written and verbal communication skills. Excellent critical thinking and problem-solving skills. Excellent organizational skills and attention to detail. Proficient computer skills and data entry. Able to work with minimal supervision. Proficiency with MS Office (Word, Excel, PowerPoint, etc.). Exceptional customer service and satisfaction skills. Able to work in an environment that aligns with the company's diversity, equity, inclusion, and belonging standards. Able to work both independently and in a team Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together.

PHYSICAL/MENTAL DEMANDS & WORK ENVIRONMENT:

This position will be performed in the colleague's home. Work-from-home requirements include the colleague's ability to set up computer equipment within their home office. This job is primarily sedentary and may involve repetitive motions; the?colleague?must be able to remain stationary for extended periods, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously. The colleague must be able?to discern text displayed on a monitor, input data into specific fields using a keyboard, and?adjust?focus to distances of up to three feet. The colleague must be able to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that require speed or productivity. The colleague must be able to manage moderate to significant mental stress because of, but not limited to, a dynamic and heavy workload.

Please be advised that job descriptions typically change over time as business needs, job requirements, and employee skill levels change. As such, One Call retains the right to change or assign other duties to this position at any time.