Job Description

Ideal Candidates Must Possess:


Strong interpersonal and communication skills: verbal, listening, and written Basic typing and clerical skills Ability to multi-task Projection of a professional image by following dress code and appearance standards as set forth by the community. Reliable Excellent telephone A positive, upbeat Sales experience Strong organizational skills, both electronically Must be goal oriented Strong multi-tasking capabilities, flexibility, and adaptability




Core Values:


In order to achieve success, the Leasing Agent must embrace certain core principles and values which include: + Honesty
+ Integrity
+ Competence
+ Tenacity & Enthusiasm
+ Creativity
+ Professionalism
+ Drive
+ Safety Consciousness







Basic Responsibilities:


Greet residents, future residents, and internal team members in a professional and consistently positive manner. Keep a high level of service in mind with every task while resolving conflict to benefit all concerned parties. Tour apartment homes and community grounds including models, amenities, and vacant units Prepare lease documents and related paperwork Facilitate the move in/move out Basic bookkeeping and clerical Respect the boundaries of confidentiality, fair housing, laws and regulations Execute on site marketing and advertising Be accurate.




Essential Job Duties:


Leasing and Marketing Handle telephone and on-site traffic, provide information about apartments and the community to prospective residents, schedule visits to the community, and show made-ready apartments. Successfully close new sales, lease apartments, and determine if prospective residents meet community qualifications. Maintain an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc. Complete follow-up Thank You notes, call-backs, and e-mails with prospects after the initial community visit. Monitor all vacancies and future vacancies in order to react proactively to future occupancy needs. Understand and comply with Fair Housing laws and regulations Work with the community staff to make sure that the property's appearance is acceptable and that apartments are ready to show to prospective residents. Inspect vacant apartments on a regular basis to ensure that they are ready to show to prospective residents. Assist with implementing resident retention and renewal programs Monitor community advertisements, the effectiveness of responses, and maintain the ad book. Gather information about markets and communities Analyze concerns associated with apartments which are slow to lease Assist other staff members as needed Maintain open communication with other members of the community Represent the Company in a professional manner Effectively explain all lease and community policies to new and current residents Assist in the planning and implementation of, and attends, various community sponsored resident functions and activities.




Administrative Duties:


Accurately and efficiently prepare and assist with all leasing paperwork (i.e. applications, lease agreements and addendum, and move-in packets). Conduct follow up activity as needed with new and current residents in order to establish and maintain positive resident relations. Complete service requests and communicate requests to the maintenance staff on a timely basis Collect security deposits, rent and all other funds Ability to translate financial and legal real estate terminology into common language Attention to detail for managing all aspects of lease terms, including conflict resolution, move-in procedures and financial transactions




Safety Responsibilities:


Learn and ensure compliance with all federal, state, local, and company safety rules Ensure that unsafe conditions are corrected in a timely manner




Physical Demands of the Job:


Frequent hand motion with answering and dialing phones, computer, and 10-key Occasional carrying and lifting of 25 pounds Occasional immediate reaching to perform various office duties Minimal overhead reaching Frequent standing for short amounts of time Occasional walking to show apartments, inspecting the tour path and grounds, and opening models. Frequent sitting for long periods of time at desk Use of other small office machines Minimal squatting or bending




Job hours:


All Leasing Agents are required to work at least 1 Saturday per month 16 hours/week




Required Education and Skills:


Must possess a valid Wisconsin driver's license and personal vehicle with state minimum auto insurance Proficient in operation of Microsoft Office, Word, Excel, Publisher, and * Ability to work a flexible schedule including some evenings and weekends