Job Description

You are an internal expert of our product and an exemplary ambassador of the brand! By connecting in a genuine way with all prospective residents, you provide thoughtful options and solutions to individual desires and needs. Using a people-first approach, you provide an engaging touring experience that exceeds service expectations and aligns with company brand standards.

Responsibilities

Establish trust by creating a connection with prospective residents - take time to understand their preferences and be sure to display genuine excitement for them! Ensure all prospective residents feel at home from the moment they arrive by creating a warm, welcoming environment and addressing them by name Guide tours with confidence and efficiency - provide insight into our lifestyle brand, resident events, and amenities Maximize the use of our software systems, Salesforce and Entrata, to respond to new leads in a timely manner; convert leads to opportunities; execute and record all tasks and follow-up efforts; negotiate leasing terms, guide application process within appropriate time frames, and processes application requirements: + Lease documents
+ Screenings
+ Credit checks
+ Application fees and other chargers
Run daily reporting, such as availability, to ensure an accurate up-to-date status of all units; provide status reports on a weekly basis Regularly conduct building and unit walkthroughs to ensure the upkeep of all spaces; provide any necessary feedback to the property management and maintenance departments Consistently track monthly records of new leases for commission tracking Review ILS sites and website for listing accuracy Maintain awareness of local market conditions and trends, including but not limited to market data analysis, leasing rates, marketing strategy and leasing velocity Work in collaboration with the property management team to ensure an exceptional and unrivaled customer experience overall for all prospects and residents; relay all feedback to ensure resident satisfaction is being maintained and/or improved

Attributes

Highly motivated, self-driven team player Sales skills (e.g., asking open questions, understanding needs, overcoming objections, negotiating) Attention to detail and time management skills Clear, concise, organized, effective communication skills Able to multitask in fast-paced environment Suggested proficiency in CRM software: Salesforce + Entrata

Employee Benefits

Time away

Generous PTO policy + EOY rollover 10 paid company holidays Paid parental leave

More than just your salary

401k + company match Discounted employee rent program Free parking + pre-tax commuter benefits Monthly spot bonus programs Employee referral incentive Discounts at all in-house cafes

Health + Wellness

Gym + pool access at any of our Urby locations 80% employer sponsored Cigna medical, dental, vision plans HSA + FSA with up to $2,000 company match Mental health support available through Ginger

Culture

Social work environment with fast paced start-up energy Company outings including a beach party day! Complimentary snacks and monthly team lunches Casual but cool dress code

Growth + Development

Networking events Exclusive trainings with inspirational industry experts Cross-training programs Tuition reimbursement

Due to high application volume, we will only reach out if we're moving forward with your application