Job Description

Position Classification Description

Position Title: Leasing Agent

FLSA: Non-Exempt

Supervisory responsibilities: None

Reports To: Leasing Administrator

The following statements are intended to describe in broad terms the general functions and responsibilities of the position. This is not an announcement of a position opening. The details below are not an exhaustive list of the specific duties and prerequisites of the position and are subject to modification. Employees must fulfill the performance standards of the position and comply with all policies, rules, and procedures set out in the Employee Handbook or otherwise communicated. Employees may be asked to cross-train with other job functions as needed to fulfill optimal operational needs.

Summary

Responsible for assisting in maintaining all aspects of property operations with a concentration on leasing, marketing, and resident relations. Acts as liaison for residents and offers excellent customer service to prospective residents as well as current residents. Ensures maximum occupancy through retention of existing residents, leasing currently available units, and pre-leasing upcoming units.

Essential Job Functions

Fair Housing Certification or ability to earn certification within 90 days of hire

Strong oral and written communication skills

Ability to work a flexible schedule, including evenings and weekends

Strong customer service and sales skills

Ability to understand and accurately explain lease documents

Thorough knowledge of community policies, rental rates, and property amenities

Ability to maintain accurate resident and property files and ensure confidentiality

Ability to qualify prospective residents accurately by covering all criteria

Ability to establish and maintain rapport with residents and prospective residents

Successfully pass a drug test

Duties and Responsibilities

Administrative

Accept rental payments and immediately place in Accounting drop

Maintain current resident files

Record and maintain daily inspections for the community

Distribute any company-issued notices including newsletters and flyers

Complete maintenance service requests and inform the maintenance team in a timely manner

Follow up with residents on all maintenance service requests within one week

Prior to a new move-in, ensure all the appropriate paperwork is accurately and filled out with signatures at needed

Act as part of a team and fill in where needed

Participate in training and continuing education to maintain compliance with new or existing laws

Leasing

Receive all telephone calls and in-person visits for prospective and current residents

Record all telephone and in-person visits on appropriate reports and file guest cards

Tour the property with the prospective resident and communicate all features and benefits of the property

Inspect models and communicate service needs to the Property Manager

Ensure prospect fills out a complete application

Secure a deposit in accordance with company procedures and Fair Housing requirements

Ensure apartment is move-in ready by the agreed upon date

Immediately follow-up with any prospects who do not make a move-in decision and attempt to close the sale or refer prospect to a sister property

Maintain a professional appearance at all times

Resident Retention

Orient new residents to the community

Assist in monitoring, distributing, and following up on renewals

Advise residents on referral concessions

Plan, organize, and attend resident functions

Marketing

Assist in placing, removing, and/or updating banners, balloons, flags, or other signage

Participate in outreach marketing activities on a regular basis

Conduct market surveys and shop competitive properties

Safety

Report any unsafe conditions and follow all safety procedures to correct such conditions

Comply with all local, state, and federal safety rules including all OSHA standards

Knowledge, Skills, and Abilities Required

Ability to maintain established procedures and accuracy when filing paperwork and recording data for reports

Ability to answer questions for residents and prospective residents regarding the community, rent, and policies

Skill in closing a sale

Knowledge of advertising effectiveness and ability to monitor marketing impact for the property

Ability to effectively communicate with several different departments, management, residents, and prospective residents

Ability to diffuse and resolve tense situations or upset customers

Ability to smile and maintain a positive attitude while working with many different groups of people and customers

Strong attention to detail, time management skills, and ability to handle multiple priorities at once

Knowledge of industry ethical standards and ability to maintain confidentiality

Ability to operate office equipment including copier, personal computer and telephone

Proficient in Microsoft Office including Word and Outlook

Ability to use company software (AppFolio)

Education and Experience

High school diploma or GED

Two years' experience in customer service

One year experience in sales preferred

Fair Housing certification within 90 days of hire

Conditions of Employment

Employees in this position are at-will employees and subject to a 90-day probationary period

Regular attendance is mandatory

Working Conditions and Physical Effort

Ability to regularly walk the distance of the property

Ability to climb staircases

Ability to stand for long periods

Some lifting: typically 25lbs or less

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance
Work Location: In person