Job Description

Learning Management System Technician - Computer Based Training Officer
Riverside University Health System
Information Services department - Agency Education
The County of Riverside's Agency Education/Information Services Division at Riverside University Health System's Medical Center seeks a Computer Based Training Officer to join our team in Moreno Valley.
This position will be responsible for planning, designing, developing, and authoring computer-based training programs along with web-based trainings and videos, and providing support to staff in computer-based training usage.
Preferred Qualifications:

• Experience with file transfer programs and SCORM file programs
• Experience creating and managing online learning modules
• Experience with Adobe Captivate
• Experience with Adobe Creative Cloud Suite
• Basic Graphic Design Skills and knowledge & experience pertaining to Photoshop, Illustrator, Adobe Suite, etc.
• Experience with PowerPoint
• Experience with Microsoft Office
• Experience with Moodle, HealthStreem or other Learning Management Systems
• Having experience and technical knowledge in videography/photography (including filming and video content creation).
• Familiarity with camera operation, lighting, and video editing is very beneficial for multimedia projects.

Schedule:
Monday through Thursday - Day Shift - 4/10 - 6:30am to 5:00pm (Remote work is not an option))
Meet the Team! RUHS WebsiteThe Computer Based Training Officer will be expected to:
1. Administer Learning Management Systems (LMS)
a. Administer LMS platforms, including Moodle and HealthStream.
b. Create and manage user accounts for multiple departments, organize and update content, and track progress of current education modules.
2. Develop and Maintain eLearning Modules
a. Design, develop, and deploy courses using Adobe Captivate (Classic and current versions), PowerPoint, and iSpring Learning tools.
b. Ensure course materials are consistent, intuitive, and aligned with the department's instructional guidelines.
3. Technical Expertise
a. Demonstrate familiarity with cPanel for content/server administration.
b. Navigate and troubleshoot effectively within a Windows OS environment.
4. Project & Time Management
a. Adapt to an ever-changing environment, handling multiple projects and strict deadlines efficiently.
b. Organize priorities and resources to deliver high-quality training modules within specified timelines.
5. Customer Service & Communication
a. Collaborate and communicate effectively with internal teams, stakeholders, and external vendors.
b. Provide excellent customer support, including prompt issue resolution and technical assistance.
6. Organization & Collaboration
a. Maintain a systematic approach to course deployment, updates, and user inquiries.
b. Work closely with Subject Matter Experts (SMEs) and departmental leaders to ensure training accuracy, relevancy, and best practices.
7. Reporting & Stakeholder Communication
a. Generate accurate reports on training progress and metrics.
b. Present data and findings to stakeholders, offering clear explanations and recommendations.
8. Videography (Preferred)
a. Having experience and technical knowledge in videography (including filming and video content creation).
b. Familiarity with camera operation, lighting, and video editing is very beneficial for multimedia projects.
Examples of Additional Essential Duties

• Depending on the Area of assignment, duties may include, but are not limited to, the following:
• Plans, develops and coordinates Computer Based Training programs and other computer-related training needs for the Department utilizing Learning Management Systems Software and Content Development Software.
• Consults with supervisory and management staff to interpret subject matter and develop course content.
• Edits and modifies program materials according to specific legislative changes or other necessary requirements; develops instructions and screen dynamics; creates appropriate graphics to reinforce content.
• Receive, log, and route user calls for assistance or repair; monitor trouble call/resolution information; follow up on and report aged calls to ensure a timely response.
• Inform and train users in a web browser and software operation; analyze and make recommendations on response time, training design, user support needs, or customer satisfaction
• Prepare training, support, technical documentation, and procedures for educational and staff development.
• Manage and support Learning Management Systems environment similar to: (Moodle, Health Stream, Sakai. EdApp, etc.)
• Troubleshoot Learning Management System (LMS) issues; provide resolution to desktop communication problems and remote system connections; troubleshoot software, and web (browser) errors, account management, and coach users in correcting reported problems.
• Front-End web development, to locate, design and use graphics, multi-media elements, and links in web page design; map and maintain consistency in the flow of the site; evaluate use and usability of assigned sites.
• Maintain the integrity of site information (i.e., updated data, relevant links) updating content, and system changes.
• Develop quality and content standards based on industry standards, management preferences, and available resources.
• Plan and coordinate multi-media productions, using videos, presentation programs (Adobe Captivate, Power-Point, etc.), audio & video editing, media, and printed communication.
• Plan, develop, and produce multimedia programs for educational, public information, and training purposes; consult with management, training, and technical staff to determine goals and objectives, and the content and format of planned multimedia programs
• Perform post-production work such as editing, sound recording, dubbing and mixing, special effects, titles and graphic, narration, and duplication of completed programs
• Operate video and sound recorders and other production and editing equipment; perform routine maintenance and minor repair work on media equipment; clean and repair equipment as necessary OPTION IExperience: Two years as a Training Officer or Senior Training Officer with Riverside County.

OPTION IIExperience: Two years of planning, filming, developing, and editing videos, online training, and/or blended learning. Experience with eLearning authoring tools and video production software and applications (such as Adobe Premier, Adobe Audition, Adobe After Effects, Adobe Photoshop, Adobe Captivate, Final Cut Pro, PowToon, etc.).
OPTION IIIExperience: Three years of planning, developing and conducting staff development and/or training for staff.
ALL OPTIONS
Knowledge of: The principles of staff development and training; principles, methods and techniques used in developing the application of software for training; video production software (such as Adobe Premier, Final Cut Pro, etc.) and video development; employee training resources and trends; techniques and methods of orientation and in-service training; methods and techniques of evaluating the effectiveness of training programs.
Ability to: Develop computer software training programs for the instruction of staff; create cutting-edge interactive learning activities and multimedia content such as Web-based Training, eLearning courses, Instructional Training Videos, and Micro-Learn Videos; work effectively with departmental personnel, vendors and staff of other agencies; identify training needs and recommend training programs.For questions regarding this recruitment contact the recruiter, Jeremy Holforty:
jholfort@rivco.org / 951-955-5558.

Skills Required