Job Description

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Introduction
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.
Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership--and that's exactly what you'll find here.
We're a team of fast-paced fixers, empathetic experts, and outcomes drivers -- people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.
Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.
Overview
The Learning & Facilitation Specialist plays a critical role in designing and delivering impactful learning solutions and experiences that build workforce capability, foster leadership excellence and support organizational culture and performance. This role combines your expertise in facilitation, instructional design, stakeholder engagement and program governance with a strong grounding in HR ad leadership practices, to create learning solutions which create capability uplift and drive performance.
How you'll make an impact
Facilitation

• Deliver world-class facilitation that inspires, challenges, and empowers participants to apply new mindsets and behaviors
• Establish and role model facilitation standards that elevate the quality and consistency of learning experiences across the organization.
• Design and facilitate engaging workshops, training sessions, and learning activities (in-person, virtual, blended) which apply adult learning principles to create learner-centric experiences.
• Create inclusive learning environments that encourage psychological safety, collaboration and application of learning
• Equip and coach leaders to embed learning into daily practice, ensuring sustained performance uplift.

Instructional Design

• Architect innovative learning solutions leveraging adult learning principles, blended methodologies and digital platforms
• Design and develop enterprise-ready learning solutions, frameworks, resources and toolkits that enable long term capability development which are scalable across geographies and functions.
• Curate and customize scalable programs that address critical skill gaps and behavioral change

Stakeholder Engagement

• Partner with leaders and HR colleagues to identify learning needs aligned to organizational strategy and capability frameworks.
• Proactively influence ad challenge stakeholders to align learning initiatives with organizational strategy, capability frameworks and cultural transformation priorities.
• Act as a trusted advisor on leadership, culture and learning initiatives. and stakeholders.

Program Coordination & Management

• Coordinate end to end delivery of learning programs including scheduling, participant communications and reporting
• Continuously evaluate and enhance program design to ensure relevance, engagement, and measurable transfer of learning.
• Maintain training documentation and resources.
• Proactively promote training programs, activities and resources to meet to build and reinforce a learning culture and to promote and share positive business impacts.

About You
Required: Bachelors degree; Minimum 5 years of Property and Casualty claims handling experience and technical/systems training experience. Excellent presentation and communication skills (written and verbal). Writing skills with ability to design and write training materials. Proficient computer and software (MS Word, Excel, and PowerPoint) skills required. Extensive travel required. Ability to travel, as needed.

• 3+ years experience in instructional design or facilitation within a corporate environment.
• Strong knowledge of HR principles, leadership frameworks, and organizational culture drivers.
• Strong collaboration skills and ability to work effectively with SMEs and stakeholders at all levels
• Proficiency in learning management systems (LMS) and authoring tools such as Articulate and Camtasia
• Excellent facilitation and presentation skills across multiple levels of the organization
• Knowledge of adult learning theory and instructional design models (e.g., ADDIE, SAM).
• Experience managing end-to-end learning programs, including vendor and budget management.
• Strong project management and organizational skills.

Desirable Qualifications

• Degree or certification in Education, Instructional Design, or related field.
• Experience with digital learning platforms and agile learning design.
• Familiarity with tools such as Articulate, Cornerstone LMS, or similar.

Why Join Us?

• Join a purpose-driven team that values innovation, collaboration, and continuous learning.
• Contribute to meaningful learning initiatives and grow your career in a supportive environment.

Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave

Other benefits include:

• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
to review our U.S. Eligibility Requirements
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Skills Required