Job Description

Learning Design Manager | Readiness & Associate Experience
Capital One, a Fortune 500 company and one of the nation's top 10 banks, is one of the largest, most analytically sophisticated Financial Services providers in the world. We offer a broad spectrum of financial products and services to consumers, small businesses and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company and a great place to work.


At Capital One, we foster a unique culture of enthusiasm, collaboration, innovation, and agile creation, where leaders prioritize well-being while achieving outstanding results. This role will be responsible for leading a team of instructional designers to deliver a diverse set of learning experiences to support our Retail Bank teams. This leader will partner closely with other learning leaders and key business partners to create custom learning strategies. They will empower their team to analyze learning needs, design and develop blended learning solutions from raw materials, and measure and report on learning effectiveness. We are focused on delivering memorable, engaging, learning experiences to our associates that drive performance and achieve business objectives by leveraging integrated learning throughout their career.

The ideal candidate for this role is:

Expert in Adult Learning: You know adult learning theory, cognitive science, and other evidence-based learning fields. You also have a passion for staying on top of the latest research developments and tools and technologies in the field. Collaborative Relationship Manager: Value co-creation and can partner across learning teams in the organization and business partners. Develop the business acumen to effectively balance learning best practices with business needs & constraints, using good judgment in balancing both quality and efficiency. Strategic Learning Partner: Stays current with emerging design trends and anticipates future learning needs, thinks holistically, solves problems systemically, balances long-term learning vision with operational excellence, and manages multiple priorities effectively. Insight-driven Storyteller: Uses feedback, data, and insights to declare a problem statement and drive decisions with continuous improvement. Communicates with clarity and influence across a variety of audiences and levels.

Key Responsibilities

Develop your team to be well rounded learning professionals through business acumen, design integrity, tools and technology, adult learning theory, and professional skills Keep a pulse on team's capacity and prioritization to effectively delegate work and communicate expectations with partners about deliverables Be in sync with business cycles and dynamics to anticipate learning needs, make informed decisions, and make proactive recommendations Use data driven insights to identify and communicate team impact and make recommendations on future learning strategy Work with other learning leaders to identify opportunities for efficiencies throughout the learning design process or by leveraging existing materials Collaborate with other learning leaders to establish processes, norms, and best practices across teams that support collaboration and learning design excellence

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role.

Basic Qualifications:

High School Diploma, GED or equivalent certification At least 2 years of experience in people leadership At least 3 years of experience in client facing consulting At least 5 years of experience as a Learning Designer, designing learning experiences across digital and in-person learning environments At least 1 year of experience in learning strategy creation

Preferred Qualifications:

1+ years experience working in a call center environment 1+ years experience working in a customer facing environment 1+ years experience in change management 2+ years of experience in learning strategy creation 1+ years experience with multi-modal learning strategies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.


McLean, VA: $126,700 - $144,600 for Learning Manager


Richmond, VA: $115,200 - $131,500 for Learning Manager


Wilmington, DE: $115,200 - $131,500 for Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.


This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.


This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.


For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com


Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.


Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).