Job Description

The PM/Lead Water Restoration Technician is responsible for performing top-quality water mitigation services for residential properties, while delivering excellent customer service. This role involves hands-on, construction-related work and requires rotating 'on-call/emergency response' availability. Ideal candidates should have experience in residential and commercial construction, enabling them to confidently explain mitigation and contents processes to customers on-site. Success in this position requires strong attention to detail and proficiency in completing precise, software-assisted documentation.

Job Requirements:

? Commitment to providing excellent customer service.

? Contact homeowners or business owners to schedule walk-throughs.

? Communicate effectively by following up on all customer appointments, emails, and other

correspondence.

? Obtain necessary paperwork (signed work authorization, signed COS, etc..) before starting or completing projects.

? Perform water mitigation services in accordance with industry specifications and RestoPros protocols.

? Serve as the primary point of contact for customers and insurance agents throughout each project.

? Ensure projects are completed on schedule and to customer satisfaction.

? Create / Write estimates using designated software.

? Leave each job site clean and orderly.

? Document the mitigation process using industry-standard software and photo documentation through RestoPro systems.

? Generate and verify daily schedules and progress.

? Inspect jobs at various stages to uphold high standards and industry compliance.

? Develop moisture maps and create drying logs.

? Maintain a clean, organized, and properly stocked truck, warehouse, and company equipment

? Develop and supervise a growing team of restoration technicians as we scale our team.

? High School diploma or GED required.

Qualifications:

? IICRC-certified

?5 years minimum experience in Water mitigation

?Spanish-speaking is a plus!

?Excellent customer service skills.

? Positive attitude, trustworthiness, dependability, and a pleasant personality.

? Ability to work independently with minimal supervision while communicating seamlessly with owner.

? Growth mindset focused on continuous improvement and career development within the

company.

? Strong multitasking, organizational skills, and quick responsiveness to various situations.

? Experience with general construction and demolition tools and tasks.

? Proficient in warehouse and equipment maintenance, including logging equipment usage, restocking inventory, and ensuring equipment remains in excellent conditions.

? Ability to manage systems, including data entry and experience with industry-related software.

? Experience working with Xactimate is a huge plus.

? Ready and willing to work overtime as needed.

? Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.

? Capable of writing routine reports and correspondence.

? Reliable transportation to and from work.

? Willingness to undergo background check.

? Willingness to undergo a driving record check - must have a clean driving record.

PHYSICAL REQUIREMENTS:

? Ability to regularly lift a minimum of 50 pounds and up to 100 pounds with assistance.

? Comfortable climbing ladders, working at ceiling heights, and working in tight spaces (e.g., crawl spaces, attics)

? Able to sit, stand, and walk for prolonged periods.

? Capable of repetitive pushing, pulling, lifting, and carrying of objects.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

Cell phone reimbursement Opportunities for advancement Paid time off Referral program Safety equipment provided
Experience:

water restoration: 3 years (Required)
License/Certification:

IICRC Certification (Required)
Ability to Commute:

Atlanta, GA 30309 (Required)
Work Location: In person