Job Description

ob Summary


The Lead Valet supports the MHS Manager by helping organize daily valet services while working alongside team members to create a positive, smooth experience for patients and guests. In addition to standard valet duties, the Lead handles tasks like cash management, scheduling, and problem-solving, especially when the manager is off-site. This role requires leadership, strong communication, and a customer-first mindset.


Note: Lead Valets must review and understand all job descriptions for roles they may supervise and perform.


Key Responsibilities


Guest Services & Valet Operations Safely park and retrieve guests' vehicles with care and attention Note and report any existing damage to vehicles before service begins Record the parking location and link it to the guest's valet ticket Drive cautiously and follow all safety guidelines Greet and assist patients and visitors with directions and questions Clearly explain parking rates and retrieval procedures Team Leadership & Support Lead and motivate team members through positive example Assign teammates to routine tasks and assist with scheduling Help monitor attendance and communicate shift changes Support conflict resolution and maintain team morale Uphold professional appearance, communication, and conduct standards Step in for the Manager when needed and escalate serious concerns appropriately Administrative Duties Follow MHS procedures for cash handling and transaction tracking Maintain accurate records and assist in cash reconciliation Use timekeeping systems and help manage shift coverage Safety & Environment Keep work areas clean, organized, and safe Remain calm and in control during busy or high-pressure situations Protect patient and guest privacy by following HIPAA guidelines Perform other duties as needed to support the team and facility. Performs other duties as required.
Qualification and Requirements


High School Diploma/GED, 3 years of related experience, and a minimum age of 21 years old. At least 3 years of relevant experience. Minimum 21 years of age. Valid, unrestricted driver's license with a clean driving record. Able to drive both automatic and manual (stick shift) vehicles. Must be eligible to work in the U.S. and pass background and drug screenings. Able to fluently speak, read, and write in English. Must meet all required immunizations or health screenings. Strong communication skills and a commitment to excellent customer service. Prior experience in a supervisory or team lead role is preferred.
Physical Requirements


Willingness to work in all weather conditions (heat, wind, rain, snow, etc.). Regularly required to stand, walk, sit, speak, hear, and use hands. Able to lift up to 50 lbs frequently and 75 lbs occasionally. Able to push and pull 75 lbs frequently and up to 100 lbs occasionally. Able to push/pull patients in wheelchairs weighing up to 350 lbs over long distances. * The ability to work flexible schedules and extended hours is sometimes required such as weekends, holidays, and longer shifts.