Job Description

Overview

We are seeking a highly experienced

Lead, Technical Writer

to support the development and automation of technical documentation for our software products. This role will focus on creating clear, accurate, and user-friendly content. It involves using automation and intelligent technology solutions to improve documentation workflows, including release notes and product guides.

Key Responsibilities

Define and maintain documentation standards, style guides, and best practices. Compose and edit high-quality technical content, including product documentation, release notes, and API guides. Design and implement automated workflows for generating release notes and product documentation using AI tools. Collaborate with engineering and product teams to integrate documentation automation into CI/CD pipelines. Partner with product managers, developers, and UX teams to ensure documentation aligns with product functionality and user needs. Contribute to the evolution of documentation processes across the organization. Continuously improve documentation quality through user feedback and analytics.

Required Qualifications

Experience:

+ 8+ years in technical writing for software products, with at least 3 years in a senior role. + Proven experience in automating documentation workflows, including release notes and product guides.
+ Hands-on experience with AI-driven documentation tools and CI/CD pipelines and automation frameworks.

Education:

+ Bachelor's degree in Technical Communication, Computer Science, or related field (or equivalent experience).

Preferred Qualifications

Experience with scripting languages (Python, JavaScript) for automation. Familiarity with AI/ML concepts and their application in content generation. Knowledge of cloud platforms and SaaS environments.


Click here to view how Epsilon transforms marketing with 1 View, 1 Vision, 1 Voice.




Base Salary: $77,100 - $156,500



Actual compensation within the range will be dependent upon, but not limited to the individual's skills, experience, qualifications, location and application employment laws. The salary pay range is subject to change and may be modified at any time.



The application deadline for this job posting is 2/11/2026 .

Additional Information

When You Join Us, We'll Create Something EPIC Together

Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we've provided marketers from the world's leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.




Epsilon's comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.




Our pillars aren't just words. They're how we show up every day.

People centricity:

We focus on employee well-being in an environment where colleagues truly care about each other.

Collaboration:

We work together, support one another, and collectively achieve goals.

Growth:

There are endless opportunities for growth through learning, development and career advancement.

Innovation:

We drive progress through cutting-edge solutions and forward-thinking approaches.

Flexibility:

We've created a balance between work and personal life, and we encourage adaptability to solve problems creatively.


Our values guide us to create value for our clients, our people and consumers.

Act with integrity Work together to win together Innovate with purpose Respect all voices Empower with accountability


These pillars and values are our foundation-shaping our culture, guiding our decisions, and uniting us in common purpose.

Because You Matter

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:

Time to Recharge:

Flexible time off (FTO), 15 paid holidays

Time to Recover:

Paid sick time

Family Well-Being:

Parental/new child leave, childcare & elder care assistance, adoption assistance

Extra Perks:

Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling


Epsilon benefits are subject to eligibility requirements and other terms.

Epsilon is an Equal Opportunity Employer.

Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas:

Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.




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