Job Description

Overview:
Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!
HYBRID: Qualified candidates will be residing within a 180-mile radius of our hub locations will be classified as a Hybrid employee. In a hybrid work arrangement, you will be able to work remotely, with in-person expectations.
LOCATIONS: Bloomington, IL ; Richardson, TX; Dunwoody, GA; Tempe, AZ
**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B Visa) for this opportunity. Grow Your Skills, Grow Your Potential:
Responsibilities:
Join this elite group of experienced Software Engineers on the Claims Optimization team who leverage cutting edge technology to develop innovative solutions for our contact centers. Qualified candidates will bring a track record of learning and applying new technologies and can demonstrate the development of creative technology solutions for business problems.
If you want to work on a best in class contact center solution on AWS/Salesforce, then look no further. This is a great opportunity to bring your AWS and Salesforce experience to help State Farm transform the way it's contact centers handle business today and directly impact customers and agents. Qualifications:

• 6 plus years of experience with AWS Connect and other services (e.g., Lambda, Lex, S3, Dynamo, Chat)
• Experience or familiarity with Salesforce/ECRM and Flow Builder
• Experience in multiple development languages (e.g., Node.js JavaScript, Python, Java, C#)
• Knowledge of GIT or other code repository tool and CI/CD pipelines
• Contact center operations working with chat/chatbots and Natural Language Processing (NLP)
• Proven track record in creative problem solving
• Broad knowledge/familiarity of State Farm business processes
• Ability to navigate the organization and collaborate with others

Our Benefits:
Because work-life balance is a priority at State Farm, compensation is based on our standard 38:45-hour work week!

• Potential starting salary range: $105,000 - $145,000. Starting salary will be based on skills
• Potential yearly incentive pay up to 15% of base salary

At State Farm, we offer more than just a paycheck. Check out our suite of benefits designed to give you the flexibility you need to take care of you and your family!

• Get Paid! On top of our competitive pay, you are eligible for an annual raise and bonus.
• Stay Well! Focus on you and your family's health with our robust health and wellbeing programs. State Farm pays most of your healthcare premium, and we offer multiple healthcare plan options, including a high deductible plan. All medical plans provide 100% coverage for in-network preventative care, AND you and your family have access to vision, dental, telemedicine, 24/7 mental health professionals, and much more!
• Develop and Grow! Take advantage of educational benefits like industry leading training programs, top-notch tuition assistance programs, employee resource groups, and mentoring.
• Plan Ahead! Plan for those big moments in life with benefits like fertility/IVF/adoption assistance, college coaching, national discount programs, interactive monthly financial workshops, free financial coaching, and more. You can also start a savings account or consider financing through our State Farm Federal Credit Union!
• Take a Little "You" Time! You will have access to our generous time off policies designed so you can plan around holidays, family events, volunteering, or just to take a relaxing day off. With the opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days, there will be plenty of time for you!
• Give Back! We offer several ways to give back through our Matching Gift Program, Good Neighbor Grant Program, and the Employee Assistance Fund.
• Finish Strong! Plan for retirement using free financial advisors and a 401(k) plan with company contributions of up to 7% of your salary.

Visit our State Farm Careers page for more information on our benefits, locations, and the hiring process of joining the State Farm team!

Skills Required