Job Description

Lead Server Role Description

Position Details

Shift:

7:00 AM - 1:00 PM

Reports to:

Manager on Duty (MOD)

Primary Focus:

Morning service leadership, bringing GREAT Energy - Positivity - Smiles, and helping our Team and Customers - floor support, communication, and team accountability.

Purpose of the Role

The Lead Server is responsible for maintaining morning flow, guest satisfaction, and team communication during the breakfast and early lunch service. This position bridges the gap between the front-of-house servers and management, ensuring consistency in service standards, table rotation, and guest experience. The Lead Server acts as a role model, trainer, and communicator for the service team while upholding DT's Core Values of teamwork, accountability, and hospitality.

Core Responsibilities

1. Leadership & Floor Oversight

Serve as the acting lead during assigned shifts, working closely with the MOD. Monitor dining room pacing, section rotations, and overall guest flow. Step in to assist servers during peak hours by running food, greeting tables, pre-bussing, or helping expo. Communicate directly with expo and bar to maintain smooth order timing. Support hosts in managing the waitlist and quoting accurate wait times.

Verify all discounts or voids in real time by physically checking the guest's table before approval.

Assist managers by confirming comps and discounts are documented correctly.

2. Morning Support & Team Setup

Arrive at 6:50 AM ready to lead the floor setup and support the opening team.

Help ensure stations are stocked, walkie-talkies are distributed, coffee and beverage stations are prepped, and the dining room is guest-ready by 7:00 AM. Confirm all servers are clocked in on time and wearing proper uniforms.

If a team member calls off or doesn't show, immediately notify a manager and assist with redistributing sections or coverage.

Keep communication open and professional so adjustments can be made quickly. Lead the pre-shift meeting with MOD, sharing any menu changes, specials, or reminders.

3. Training & Coaching

Reinforce DT's service standards with all FOH team members. Assist with training new servers, focusing on order accuracy, timing, and guest communication. Provide real-time feedback throughout the shift to help team members improve. Lead by example--maintain composure, professionalism, and positivity under pressure.

4. Guest Experience

Ensure every guest receives prompt, friendly, and attentive service. Step in to assist with guest concerns before escalation to management when appropriate. Communicate allergies, modifications, or large-party needs clearly to expo and BOH. Conduct final table checks to confirm satisfaction before payment. Be visible and accessible on the floor throughout the shift.

5. Communication & Accountability

Maintain open communication with all departments--hosts, bar, kitchen, and management. Notify MOD immediately of any attendance, guest, or service issues. Ensure walkie-talkies are being used appropriately for communication between stations.

Support communication flow when call-offs or attendance issues occur so management can respond quickly and find help.

6. End-of-Shift Duties (Approx. 1:00 PM)

Assist MOD in checking out servers and confirming all side work is completed. Verify that drawers, tickets, and closing reports are accurate and turned in. Confirm all server stations, beverage areas, and server supplies are restocked for the next shift. Complete a short recap for the MOD noting: Flow of service Guest feedback or complaints Team performance or attendance issues Prep or maintenance items needing attention for next day Ensure all walkie-talkies and materials are returned and charging properly.

Expectations & Standards

Arrive by 6:50 AM ready to clock in and start leading the floor by 7:00 AM. Always present a professional image--clean uniform, apron, and name tag. Maintain a calm, positive demeanor during peak hours. Prioritize teamwork; step in to help wherever needed. Model DT's service expectations and communication standards. Handle confidential information (feedback, coaching) with professionalism.

Be proactive--lead from the floor and anticipate team and guest needs.

Leadership Communication

Report directly to the

Manager on Duty (MOD)

. Communicate staffing needs, training progress, and guest issues clearly. Relay all important notes or follow-ups at the end of each shift in person or via the EOD message thread.

Performance Review Focus Areas

Lead Servers will be evaluated based on:

Guest satisfaction and feedback Team leadership and morning setup execution Timeliness and communication of call-offs or issues Proper verification of discounts and comps Cleanliness and completion of side work Adherence to DT standards and professionalism
Job Types: Full-time, Part-time

Pay: $7.00 - $14.00 per hour

Expected hours: No more than 40 per week

Benefits:

Employee discount Flexible schedule Paid time off Paid training
Work Location: In person