Job Description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen\'s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at LinkedIn: /lumentechnologies, Facebook: /lumentechnologies, and YouTube: /lumentechnologies.

The Role

The Lead Security Sales Specialist is responsible for managing business development activities for high-profile named accounts and/or specific market segment(s) that lead to the expansion and growth of Security and SASE services product portfolio. Accountable for the coordination and strategy on assigned key account(s). Responsible for the overall development and implementation of the account plan.

Identifies and develops Security services portfolio product sales opportunities (SASE, DDoS Mitigation, Threat Intelligence, Professional Services, and other Security services as developed), provides product solutions, ensures customer satisfaction, and maintains positive ongoing relationships to maximize sales for the company. Introduces company products and services to new and/or existing customers. Responsible for the implementation of strategic and tactical sales account plans. Develops and maintains accurate sales and/or revenue forecasts and management of quota funnels.

The Main Responsibilities

• Accountable at the NAO level for AI Center of Excellence and business intelligence.
• Delivers intelligent contact and task routing based on NLU and agent skills, proactive digital communications, contact containment via AI virtual agents, date management (automated date setting, and AI driven ECDs).
• Uses cases span service delivery, enterprise field, and enterprise repair.
• Maintains long-term expanded partnership with vendor staff.
• Develops cross functional uses cases across, NAO, Product, Sales, IT and Finance, establishes the vision and strategic direction for assigned units, and leads the development and implementation of strategic plans, process, and organizational initiatives.
• Ensures necessary measurements and analytics are in place to allow informed business decisions and to support performance management and SLA adherence at a department level.
• Carries out continuous improvement analysis of customer activity, team performance, and company processes to identify and prioritize areas of opportunity, develop, and quantify appropriate improvement plans, and lead the attainment of desired results.
• Develops collaborative relationships with key departments in the Company to align strategies and coordinate tactics cross-functionally within NA Operations.
• Identifies, researches, and selects key third party suppliers, working in an inclusive relationship capacity to achieve all required outcomes.

What We Look For in a Candidate

Required:

• Experience in Security Sales and/or Information Technology
• Bachelor\'s degree or equivalent combination of applicable education and experience
• 8+ years of relevant job experience with similar essential duties
• Driver\'s license may be required
• Ability to travel as necessary
• Attention to detail with good organizational capabilities and ability to prioritize with good time management skills
• Experience in strategic, technical, and business communications application sales
• Strong communication skills and proficiency in selling to the close

Preferred:

• MBA or related graduate degree preferred
• Business/financial background is helpful
• Experience is consultative sales techniques and account planning

What to Expect Next

Requisition #: 325165

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what\'s included in these checks can be found in the Post Offer section of our FAQ page . Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range Salary Min : 108000

Salary Max : 240000

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We\'re able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range Salary Min : 108000

Salary Max : 240000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job\'s location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Lumen Technologies