Job Description

Job Overview

The Lead Coordinator & Scheduling Assistant is responsible for managing all incoming communication and ensuring every potential customer is contacted quickly and professionally. This role answers incoming phone calls, responds to messages, and follows up with all leads across text, email, and social platforms. Their main objective is to turn leads into scheduled appointments by maintaining fast response times, clear communication, and consistent follow-up.

Duties

Answer all incoming phone calls in a friendly, professional manner. Respond to all new leads immediately (calls, texts, emails, website forms, Facebook/Google messages, etc.). Follow up with leads consistently until they are scheduled. Ask qualifying questions and gather needed information for estimates or appointments. Schedule consultations, on-site estimates, or job visits on the company calendar. Maintain a clean pipeline of leads, updating statuses and notes. Send appointment reminders and confirm upcoming jobs. Communicate with the owner or sales team regarding hot leads or urgent appointments. Provide excellent customer service, ensuring customers feel valued and informed

. Ideal Skills & Traits:

Strong communication and customer-service mindset Fast response time and organized follow-up Ability to multitask Professional phone etiquette Basic understanding of scheduling software (Google Calendar, GHL, etc.) Friendly, positive attitude
Pay: $10.00 - $14.00 per hour

Expected hours: 10.0 - 20 per week

Work Location: Hybrid remote in Oklahoma City, OK 73128