Job Description

Lead Resident Assistant

This position reports directly to the Program Manager. This position directly supervises the Resident Assistant staff and works collaboratively with the Executive Director / Clinical Director / Operations Manager to ensure effective delivery of residential services. The Lead Resident Assistant is assigned responsibility for daily implementation of the day to day basic residential services.

FLSA Classification: Non-Exempt

Supervises the delivery of basic services (shelter, food, hygiene) to individuals and families served at the facility, to include mail/postage process received at the facility

Supervises and organizes daily client services and support functions

Supervises the Resident Assistant staff

Develops weekly staff schedule for Resident Assistant staff; maintains staffing pattern for Resident Assistant staff to ensure adequate shift coverage at all times

Provides support, one-to-one training and supervision to Resident Assistant staff, under the direction of the Executive Director / Clinical Director

Works collaboratively with Executive Director / Clinical Director to maintain high standards of program implementation

Prevents or de-escalates/defuses any verbal/physical altercations at facility including submitting written report to Clinical Team concerning these events

Implements and makes necessary provisions to the fluidity of services

Conveys needs to Executive Director / Operations Manager / Program Assistant to maintain supply inventory of evaluation supplies (UA/BA supplies), and meal service coordination

Implements UA/BA testing under the direction of the Clinical Team, in order to promote a sober environment

Works closely with fiscal operations to monitor budget specific to Resident Assistant staff needs, to include evaluation supplies, front office supplies, client room inventory, and uniforms

Implements and manages safety and emergency procedures, to include reports functions, records maintenance, and updating emergency documents

Ensures the accurate tracking and reporting of all residential services delivered at the facility and ensuring timely submission of these reports, to include bed summary reporting, bed statistics, UA/BA reporting, meal documentation, vehicle maintenance, and other reports as needed to ensure smooth operations and timely report submission

Collaborates with fiscal operations to perform annual inventory of facility furniture / equipment

Maintains client current vehicle information, i.e., copy driver license, safety inspection, registration, and insurance card, in order for client to receive onsite parking privilege.

Identifies and ensures adherence to programmatic protocols. Staff who have a valid driver's license and meet company insurance requirements may be requested to complete a provided driver training course and drive company vehicles for work- related activities to include client transportation.

Performs other duties as assigned

Excellent communication, conflict management, leadership, and interpersonal skills

Clean abstract required

Bachelor's degree preferred or 3 or more years' experience with programmatic aspects of operating large scale homeless services facility and / or work in the non- profit area of equal length of time

Proven leader with ability to manage 10 to 20 residential line staff

Must be efficient in client-centered philosophy and skilled in creating and implementing a sober environment

Strong computer skills, to include spreadsheet functions and reports functions

Must be energetic, dedicated to the mission and flexible

Prefer knowledge/experience working in the Waianae area

Valid driver's license preferred. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course

NON-DISCRIMINATION POLICY

U.S.VETS subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, U.S.VETS intends to comply fully with applicable federal, state, and local employment laws and the information requested on this application will be used only for purposes consistent with those laws.

AMERICANS WITH DISABILITIES ACT - REQUEST FOR REASONABLE ACCOMMODATION

In accordance with requirements of the Americans with Disabilities Act, it is U.S.VETS' policy to provide reasonable accommodation to applicants who request accommodation during the application process in order that the applicant may be given a full and fair opportunity to be considered for employment. If you need a reasonable accommodation to participate in the application or interview process, you or someone else may submit your request to U.S.VETS in any of the following ways: by telephone 213-542-2600 and ask for the HR Assistant]; or by U.S. Mail or hand delivery: U.S.VETS, 800 West 6th Street, Suite 1505, Los Angeles, CA 90017, Attention: Human Resources - Job Applicant Request

OUR MISSION

To end and prevent veteran homelessness. We empower veterans and their families through housing, comprehensive services and advocacy.

Rev. 07/16/24

Job Type: Full-time

Pay: $22.47 - $23.50 per hour

Expected hours: 40 per week

Benefits:

401(k) Dental insurance Disability insurance Employee assistance program Flexible spending account Health insurance Life insurance Mileage reimbursement Opportunities for advancement Paid time off Vision insurance
Location:

Waianae, HI 96792 (Preferred)
Shift availability:

Day Shift (Preferred) Night Shift (Preferred) Overnight Shift (Preferred)
Work Location: In person