Job Description

ADP is hiring a Lead Project/Program Manager.

• Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself. In this role, you will serve as ADP\'s front-line for solving client challenges \xe2\x80\x93 including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You will work with clients who have 1,000+ employees. You carry the weight of ADP\xe2\x80\x99s service reputation and client satisfaction in your hands. The nature of what you do every day will not change \xe2\x80\x93 your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you receive, which will keep things interesting. But don\'t worry, our top-ranked training will help to set you up for success! To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We\'ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc\xc2\xae Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos Ready to #MakeYourMark? Apply now! To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos WHAT YOU\'LL DO: Responsibilities What you can expect on a typical day:

• Partner with Implementation team, Client Success, Product, and other departments to create and refine process
• Partner with the Product team on implementation tooling needs and requirements
• Collaborate with ADP partners to build out and/or refine implementation engagement and process
• Creating or modifying process documentation in partnership with technical writers and Knowledge Management owners
• May create project plans, including deliverables, activities and deliver training
• Manage day-to-day activities of projects and staff in a matrixed organization
• Ensure milestones are successfully met through the management, tracking, and reporting of project vehicles and coordination of resources
• Work collaboratively with other departments impacting projects, including gaining agreement and negotiating outcomes
• Offer guidance and facilitate communication to stakeholders regarding project implementation
• Provide scheduled and on-demand status reports and updates
• Work under limited supervision to manage project timelines and risks
• Gather information necessary to make decisions
• Anticipate and resolve problems in a timely manner

TO SUCCEED IN THIS ROLE: Required Qualifications

• 5-7 years of experience managing complex projects including; creating and managing project plans, managing project resources, issue resolution, and status reporting, training/communication, and project analytics
• A college degree is great but not required. What\'s more important is having the skills to do the job. Other acceptable experiences could include:
  • Experience noted above, OR
  • Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
• Excellent interpersonal, presentation skills, communication skills, organization, and time management skills with the ability to meet tight deadlines and multiple projects, timelines, and priorities
• Detail-oriented, with exceptional written and verbal communication skills, including training/communication delivery

BONUS POINTS FOR THESE: Preferred Qualifications

• PMP certification
• Understanding of HCM and familiarity with ADP products

YOU\'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. \xe2\x80\xa2 Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We\'re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP\xe2\x80\x99s culture and our full set of values.