Job Description

POSITION SUMMARY

The Lead Outreach Coordinator supports the successful delivery of the United Way of Greater Union County's (UWGUC) lead and healthy homes services, including customer outreach, lead and healthy homes assessments, applicant intake, documentation and reporting, customer service, and general office support. This position will work closely with the Lead Program/Construction Manager and other staff engaged in weatherization and lead services. This position interfaces with a variety of organizational personnel, external agencies, customers and the general public. UWGUC is seeking staff who are passionate, visionary, curious, creative, open-minded, flexible, self-directed, willing to learn from mistakes, results-driven, detail-oriented, and responsible.

GENERAL FUNCTIONS SUMMARY

Attend community events/tabling events to raise awareness of UWGUC Lead program on an ongoing basis.

Participate in the planning and execution of outreach activities including volunteer-based outreach.

Carry out intake and collection of documents for determining qualified applicants for weatherization and lead programs.

Provide outstanding customer service to customers, vendors, health departments and program applicants.

Conduct home visitation to build rapport with families and assess lead issues and report these issues to Program Construction Manager for lead removal/abatement to be arranged.

Assess families for other needs and services that UWGUC can provide or partnering organizations.

Conduct lead testing in the client's home.

Assist in the preparation of regularly scheduled reports.

Carry out administrative duties such as applicant file prep, scanning, filing, etc.

Maintain computer and manual filing systems.

Handle sensitive information in a confidential manner.

Flexible schedule (evenings and weekends will be required).

Maintaining and collecting data for organizational purposes.

Supports the development of marketing materials, flyers, brochures, social media, etc. that comply with UWGUC and State requirements.

Participates in 1:1 bi-weekly supervision with Program Manager, to identify common professional development needs, and plan accordingly for success of the programs.

Other Duties as assigned by UWGUC leadership.

KNOWLEDGE AND ABILITIES

Bilingual Spanish - English or Creole - English highly preferred.

Experience in community-based projects and programs.

Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

Proven administrative experience.

Strong organizational and planning skills.

Outstanding verbal and written communication skills.

Willingness and ability to learn new software.

Comfortable conducting home visitation and having face to face client contact within the community of Union County.

Reliable transportation, proof of insurance and a valid driver's license.

A flexible schedule and the ability to provide services on weekends and evenings, as needed.

Pay: $18.00 - $20.00 per hour

Work Location: In person