Job Description

Lead Pharmacy Technician -


Outpatient Pharmacy


Position: Lead Pharmacy Technician


Department: South Central Outpatient Pharmacy


Reports to: Pharmacist-in-Charge


Job Type: Full-time


Created: 7/22/2025; Updated: 1/19/2026

Job Summary

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The Lead Pharmacy Technician supports the daily operations of the outpatient pharmacy under the supervision of a licensed pharmacist by overseeing technician workflow, coordinating staffing and training, and ensuring compliance with regulations and quality standards. This role serves as a liaison between pharmacy technicians, pharmacists, and management, promoting efficient, high-quality, and patient-centered care by optimizing outpatient and transitions-of-care pharmacy services in alignment with institutional goals and federal regulations.

Essential Duties and Responsibilities

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Supervise and lead on daily activities of pharmacy technicians in the outpatient setting Assist in hiring, training, scheduling, and performance evaluation of pharmacy technician staff Ensure compliance with state and federal pharmacy laws and safety guidelines, including HIPAA regulations and pharmacy policies Ensure compliance with 340B program requirements in coordination with the pharmacy's 340B Analyst Act as a resource for staff regarding workflow optimization, problem-solving, and quality assurance Assist in the implementation and execution of pharmacy policies, procedures and services to improve operational efficiency and patient satisfaction Ensure all dispensing systems and other pharmacy equipment are functioning properly Troubleshoot issues related to workflow delays, system problems, claim adjudications, or patient concerns and escalate as needed Run Meds-to-Beds reporting monthly and maintain data on Meds-to-Beds usage, cost, and revenue Assist patients, including long term care residents, with Medicare Part D plan options and participation Collaborate closely with other healthcare professionals to optimize patient care and outcomes Contribute to a positive work environment by fostering teamwork, open communication, and continuous improvement initiatives

Qualifications

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Education and Experience

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High school diploma or equivalent required; Associate degree or completion of a pharmacy technician training program preferred

Licensure/Certifications

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Licensure as a Pharmacy Technician with the Mississippi State Board of Pharmacy required


Certified Pharmacy Technician (CPhT) is a plus

Preferred Qualifications

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Minimum 3 years of experience as a pharmacy technician + Experience in an outpatient or retail setting preferred
Familiarity with pharmacy systems (e.g., Epic, QS/1) and 340B platforms (e.g., Cervey)

Minimum Requirements

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Knowledge, Skills, and Abilities

Effective leadership abilities, with the aptitude to motivate and guide a team towards achieving common goals Exceptional customer service skills and the ability to communicate effectively with patients, healthcare professionals, and colleagues Strong knowledge of prescription medications, pharmaceutical calculations, and insurance billing procedures Proficiency in pharmacy software systems and computer literacy for maintaining accurate records and performing data entry Ability to multi-task and adapt in a fast-paced healthcare environment

Working Conditions

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Frequent standing, walking, and lifting up to 30 pounds Work is performed in a busy outpatient pharmacy with patient-facing responsibilities, inter-departmental communication, and interaction with other healthcare personnel Must be able to manage changing priorities and shift roles/responsibilities based on staffing or volume needs High reliability, adaptability, and commitment to teamwork * Standard hours with occasional extended hours during audits or inventory