Job Description

Job Summary

The lead medical assistant is responsible for providing clinical support for healthcare providers by maintaining efficient patient flow and quality patient care. This position is also responsible for clinical training for new staff and assisting with clinical supply ordering, documentation, and tracking.

Duties and Responsibilities

Works in the scope and practice of a medical assistant. Assists in guiding daily clinic workflows. Assist with task assignments for medical assistants as directed by providers. Assists the administrator by training new clinical staff on basic clinic and medical assistant processes, policies, and procedures. Updates, maintains, and ensures clinical documentation in the EMR is complete, accurate and in compliance with standards for documentation. Interacts with patients by obtaining pertinent medical information, taking vitals, accompanying them to the exam room, and assisting with overall care to prepare them for the physician. Prepares treatment rooms including restocking supplies, preparing instruments, cleaning to maintain infection control, and setting up equipment in accordance with department protocol. Draws blood as ordered by physicians. Monitors biohazard and sharps containers according to OSHA regulations. Fulfills clerical responsibilities as assigned which may include sending/receiving patient medical records, obtaining lab/x-ray reports, hospital notes, referral information, etc. Schedules patient appointments. Monitors and tracks lab requisitions, imaging orders, referrals, and electronic prescriptions/refill requests. Prepares reports as requested by the administrator or physicians. Checks telephone encounters, phone messages, and EMR chats hourly, and all calls must be returned before lunch, midafternoon, and prior to leaving for the day. Accurately relay messages/instructions to patients/families. Maintains strict confidentiality related to medical records and other data. Performs other duties as directed by administrator or physicians.

Direct reports

Medical Assistant


Patient Service Representative


Research Assistant


Surgery Scheduler/Medical Assistant


Patient Navigator/Medical Assistant

Licensure/Certification

Medical Assistant Certification/Diploma


Valid CPR certification

Working conditions/ Physical requirements

Able to work 40 hours per week


Medical office setting


Ability to see details at close range


Ability to listen and understand information through spoken words and sentences.


Ability to read and understand information in writing


Ability to communicate information in speaking so others will understand


Sitting for long periods of time


Daily uses of hands to type, file, and write/sign documents


Minimum lifting requirements of 25 pounds to move office supplies

EEO Statement

Arizona Center for Cancer Care provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.




This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Qualifications

High school diploma or equivalent required Successful completion of a nationally accredited medical assistant program Minimum of 2 years prior medical assistant experience required. Excellent communication, customer service, organizational and time management skills required. * Excellent typing and computer skills required.