Job Description

The Regional Operations Specialist - Lead Maintenance Technician, under the direction of the Regional Operations Specialist - Area Manager, must have the ability to quickly adapt, assess needs, provide multi-site leadership, demonstrate excellent customer service, and assist in maintaining all aspects of community curb appeal, preventative maintenance, resident and common area service requests, and physical site operations.

Responsibilities:

Serve as a brand champion and subject matter expert in KETTLER platform. Lead by example to maintain a professional image, positive climate, and contribute to a high-performing, engaged, customer-focused team. Deliver a positive customer experience, quality living environment and the achievement of property goals. Serve as a mentor to team members throughout the portfolio. Perform repair of all apartment/building interior and exterior areas. Conduct community walks/inspections and contribute to maintaining company and brand standards throughout all aspects of the community. Participate in all property/ground upkeep, preventive care, and maintenance projects, including capital improvements. Sustain peak efficiency operation levels for all property components. Support Maintenance Manager in managing maintenance budgets, ordering necessary supplies, other administrative tasks, and achieving budgeted NOI. Respond to resident requests for service within the areas, but not limited to HVAC, electrical, plumbing and appliance repair by troubleshooting the problem and taking appropriate action to repair and/or restore service within the quality and time standards established by the organization, escalating problem to supervisor or outside contractor, as necessary. Demonstrate high-level customer service by treating residents and others with respect, responding to customer's maintenance related questions and concerns in a thoughtful, professional manner, and completing assigned work orders with efficiency and urgency. Perform Preventative Maintenance inspections and repairs to sustain peak efficiency operation levels for all property components. Complete the "make-ready" process as per KETTLER guidelines to prepare vacant apartment homes for leasing and new move-ins by conducting the pre-move-out inspection, creating a "punch" list of necessary maintenance work, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work. Maintain working cell phone in order to perform administrative tasks, remain connected with community team, and take calls for after hour's emergency maintenance, including nights and weekends on a rotational basis. Utilize company guest suites/resources as available to minimize travel expenses. Other duties as assigned.

Qualifications:

3+ years of experience in the maintenance field. Must have a current, valid driver's license. Universal EPA/CFC Certification. Proficiency in appliance, electrical and plumbing repair. Strong understanding and experience with HVAC repair. Excellent English communication skills, both verbal and written. Must be responsible for taking calls for after hour's emergency maintenance, including nights and weekends on a rotational basis. Must have personal/reliable transportation to get to work in order to respond to on-call emergencies as they occur. Must have personal/reliable transportation to respond to on-call emergencies as they occur. Excellent verbal and written communication skills in English and ability to interact with residents and internal and external customers in a positive, professional manner. Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities. Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.

About KETTLER:

Intentional, thoughtful, and boutique designed; are the words used to describe KETTLER's strategy for real estate development since its inception in 1977. As a third-generation builder, Founder & CEO Robert C. Kettler parlayed a small construction business to be a multi-million-dollar real estate services firm. Over the last four decades, Kettler has been inspired and led by industry-leading innovators who identify and envision impressive plans for the land and buildings that have become roots of many of the most vibrant, diverse, and thriving neighborhoods in the Mid-Atlantic region to date. KETTLER has a credible reputation as one of the top multifamily development companies in the region for designing quality, mixed-use, and expansive spaces for residents to call home. Our vision has always been to build planned communities that bring people closer to their environment by developing premium sites that have access to transit and existing infrastructure. With a history as the mainspring in some of the most iconic communities in the Mid-Atlantic Region, our goal is to create economic and aesthetic value for investors, residents, and neighbors. The communities that we develop shape growth for the future and our satisfaction comes from enriching the neighborhoods that we are a part of.