Job Description

The Integrations Lead Coordinator plays a critical role in managing the successful onboarding and integration of newly acquired dental practices into the Dental Service Organization (DSO). Acting as the central project manager, this role leads cross-functional teams to ensure a seamless transition that aligns with organizational goals, preserves clinical quality, and supports practice staff and providers during the change process.

Project Management:

Lead and oversee the end-to-end integration of newly acquired practices, from initial acquisition handoff through full operational assimilation.

Cross-Functional Coordination:

Collaborate with departments including Operations, IT, HR, Finance, Compliance, Marketing, and to ensure integration tasks are completed on schedule.

Stakeholder Engagement:

Serve as the primary point of contact for internal teams and external stakeholders during the integration process, providing clear communication and setting expectations.

Change Management:

Facilitate a positive and supportive transition for practice staff and providers, including process training, cultural alignment and system onboarding.

Timeline Management

Maintain detailed integration plans, and timelines. Monitor progress, escalate risks, and drive timely resolution of issues.

Systems & Process Implementation:

Coordinate deployment of standard systems (Payroll, Benefits, Credentialling, Marketing, Procurement, Dashboard Analytics etc.) and standard operating procedures across new locations.

Reporting & Metrics:

Track integration KPIs, prepare regular status updates for executive leadership, and conduct post-integration reviews to identify opportunities for improvement.

AR and Compensation Validation:

Work with newly acquired offices to validate current Accounts receivable and patient credit balances to calculate the net payout to practices


Review doctor contracts and verify supporting payroll data is aligned with compensation verbiage from doctor contracts

Virtual Presenter

Comfortable leading on camera discussions with newly acquired practices, presenting the "Integrations Playbook" and fielding questions from onboarding practice doctors, office leaders and pivoting to GPS team expertise for detailed nuance

Team Leadership / Coaching

Coach team members on presentation style, operational nuance, stakeholder management and overall Integration process. Model follow-through and operational discipline, reinforcing deadlines and documentation through Smartsheet dashboards and weekly stand-ups. Encourage independent problem-solving work process.

First three months for the Lead Integrations Coordinator:

Week 1-3: Introductions to internal stakeholder teams, review of current GPS processes and systems, in depth review of the "Integrations Playbook" followed by presentation dry runs with the team Weeks 4-5: Shadow onboarding calls of current integrations Weeks 6- 12: Own launch calls and subsequent onboarding of new practice locations

Qualifications:

Bachelor's degree required; MBA or similar advanced degree preferred. 5+ years of experience in project management, operations, M&A, or practice management--preferably within a multi-site healthcare or DSO environment. Basic understanding of business functions including HR, IT, accounting and Compliance. Exceptional organizational, communication, and interpersonal skills. Proven ability to manage multiple concurrent projects across geographically dispersed teams. PMP (Project Management Professional) certification a plus. * Occasional travel as needed with onboarding practices and team training (5-10%)