Job Description

Lead Housekeeper -- with Light Maintenance

Location:

Wallace, ID (on-site)

Schedule:

8:00 a.m.-4:00 p.m., 5 days/week

(hours may vary by occupancy); weekend/holiday's a must.

Status:

32 - 40 hours a week

Compensation:

$15.00/hr

(experience-based; 90-day review)

About Stardust Motel

Since new ownership in 2022, we've been recognized for spotless rooms and friendly service. Guests consistently call out our team's care and cleanliness--this role leads that daily standard on the floor.

Role Summary

The

Lead Housekeeper

is a working lead: you clean to standard, set pace and quality, coach teammates, and keep the day flowing. You support light maintenance, coordinate deep cleans, cross-train with the Front Desk, and report to the AGM as your manager, aligning on priorities and communicating updates regularly.

What You'll Lead & Do

Daily operations & room readiness

Lead the housekeeping team's pace and quality during turns/refreshes; jump in as a working lead. Able to clean rooms, inspect, tend to laundry, and help out HK team as needed. Assign rooms and priorities; track progress; release rooms on schedule. Conduct quick QC inspections; fix small misses on the spot.

Deep cleans & projects (seasonal)

Own deep-clean cadence (baseboards, vents, grout, fixtures); plan and track completion - follow Deep Clean checklists Assist with carpet/spot treatment and seasonal project work.

Light maintenance & coordination

Replace bulbs/batteries, tighten loose hardware, minor touch-ups; report larger issues promptly. Update maintenance/housekeeping whiteboards (owner o due date o status); close the loop with notes/photos. Partner with Front Desk on RemoteLock items (low batteries, code issues) and verify function, train to replace locks

Front Desk cross-training (multi-tasking focus)

Learn and support

reservation systems

(InnRoad, OTAs) and

guest messaging

(Akia) as needed. Provide polite, fast

customer service

at the desk during peak times or coverage gaps. Communicate room status changes promptly to maintain smooth arrivals/departures - this is a HK Lead tracking and making sure the HK team is changing over room status to inspection when done cleaning.

Common areas & grounds

Keep lobby, hallways, laundry, and exterior tidy; end-of-shift carts and closets restocked and organized. Support seasonal tasks (leaves, snow shoveling/salting) for guest and team safety.

Safety & communication

Send clear pass-downs so the next shift knows what's done and what's next. Help orient/train new housekeepers; provide friendly, timely coaching.

What Success Looks Like (how we measure the role)

Room Quality:

95%+ pass on weekly inspections; zero critical health/safety misses.

Timeliness:

Rooms released on plan; average targets--~30 min standard clean, ~45 min full pull, 1-2 hrs deep clean (team average).

Deep-clean cadence:

90%+ of scheduled deep cleans completed monthly; misses rescheduled within 1 week.

Cart/closet readiness:

Start-of-shift at par; end-of-shift tidy and restocked.

Front Desk assist:

Accurate, friendly guest support; timely status updates to reservations.

Communication:

Accurate statuses, clear pass-downs, maintenance items logged/closed with notes. Direct Supervisor is the AGM - follow policies & Check-lists GM & AGM have put into place. Communicate clearly with AGM Train new HK staff - lead and communicate clearly with team

Qualifications

Experience:

1+ years as a Lead Housekeeper

and

3+ years as a Housekeeper

(required).

Reservation systems & customer service experience are required.

(InnRoad/OTAs/Akia a plus; will train on property specifics.) Proven attention to detail, steady pace, calm problem-solving, and ability to

multi-task

between floor support and desk coverage. Comfortable coaching peers with kindness and clarity. Basic fix-it ability (bulbs/batteries/hardware touch-ups).

Physical Requirements

Standing/walking most of shift; bending, kneeling, reaching; stairs/short ladders; lifting up to 50 lbs (linens/equipment). Reasonable accommodations available. PPE and tools provided.

How to Apply

Send a quick note (or resume) with availability, your lead experience, and

one example

of how you lifted room quality or solved a tricky cleaning challenge. On-site interviews.

Stardust Motel is an Equal Opportunity Employer. If you need an accommodation, please let us know.

Pay: $15.00 - $17.00 per hour

Expected hours: 32.0 - 40.0 per week

Work Location: In person