Job Description

Position: Lead Front

Lead Desk Receptionist (Lead Burn Ambassador) Location: Tatum Higlands, AZ

Reports to:

Manager / Owner

Burn Boot Camp Culture

At Burn Boot Camp, we are on a mission to inspire, empower, and transform lives through community-based fitness. We believe in cultivating a dynamic, fast-paced, and supportive environment where hard work, innovation, and teamwork are core values. Our Lead Front Desk Receptionists are often the first and last point of contact for our members, setting the tone for an exceptional and motivating experience.

Position Summary

The Lead Front Desk Receptionist (Lead Burn Ambassador) is responsible for the leadership and management of the front desk team and all front-facing interactions with members. This role drives member experience, supports sales and marketing initiatives, and ensures smooth operations of the front-of-house. This position also oversees retail and merchandise sales, supports lead nurture, and helps create engaging social media content aligned with Burn Boot Camp standards.

Key Responsibilities

Leadership & Management

Lead, mentor, and manage the front desk team to ensure an outstanding member experience.

Provide clear direction and feedback to front desk staff to uphold service standards.

Organize and manage shift schedules and task assignments.

Ensure proper training and development of new front desk team members.

Member Experience & Communication

Serve as the first point of contact for new and existing members, both in-person and through digital platforms.

Manage check-ins, class bookings, and front desk systems with accuracy and friendliness.

Resolve member issues and concerns promptly and professionally.

Communicate upcoming events, promotions, and updates to members through verbal and written formats.

Sales, Lead Nurture & Suggestive Selling

Assist with member acquisition through phone, email, walk-ins, and social media engagement.

Follow up with leads to nurture interest and convert prospects into members.

Execute suggestive selling techniques to promote membership upgrades and add-on services.

Support and track retail product sales and inventory, ensuring displays are appealing and stocked.

Facility & Brand Management

Ensure the front desk area and common spaces are clean, organized, and aligned with brand presentation.

Capture and post content for social media in accordance with brand guidelines.

Assist in executing local marketing campaigns and events as needed.

Qualifications The ideal candidate is:

A strong leader of people and process

Highly organized, detail-oriented, and efficient

Experienced in customer service with exceptional interpersonal skills

A strong communicator, both verbally and in writing

Capable of multi-tasking, prioritizing tasks, and meeting deadlines

Tech-savvy with confidence in using Microsoft Office and basic software systems

Confident in sales or willing to learn a simple sales process

Familiar with social media platforms and able to contribute to content creation

Requirements

1+ year of customer service or receptionist experience

Prior team leadership experience preferred

Strong computer skills, including Excel and POS systems

Availability to work flexible shifts, including early mornings and weekends

CPR/AED certification preferred but not required

Pay: $18.50 - $20.00 per hour

Expected hours: 12.0 - 15.0 per week

Benefits:

Paid time off
Work Location: In person