Job Description

At Digital Turbine, we make mobile advertising experiences more meaningful and rewarding for users, app publishers, and advertisers -- intelligently connecting people in more ways, across more devices. We provide app publishers and advertisers with powerful ads and experiences that captivate consumers, fuel performance, and help telecoms and OEMs supercharge awareness, acquisition, and monetization. In a rapidly evolving industry, we are constantly innovating and creating better paths of discovery to connect consumers, publishers, and advertisers across the mobile ecosystem.
Please note that Digital Turbine is a hybrid work environment-only candidates local to the posting location will be considered.
About the Role
Digital Turbine is seeking a seasoned, strategic, and proactive Lead Engineering Project Manager to join our Global Engineering Operations team. This role is responsible for driving the execution and continuous improvement of core processes, including Incident, Problem, and Change Management, with a strong focus on service availability, operational excellence, and business continuity. In addition, this role will also be responsible for owning performance metrics and trends, as well as partnering with the global tech team to drive initiatives that improve how we manage, track, and deliver solutions across the business.
As a Senior individual contributor, you will serve as a subject matter expert in Service Management practices, lead critical response efforts, and act as a liaison between cross-functional technology teams and senior leadership. You will also support the development of global standards and drive operational maturity across the organization. In addition, this role will coordinate and drive critical technical issues across the technology teams, and through continuous improvement, analyze current performance trends and drive programs to address product, process, and deployment improvements.
Key Responsibilities
Champion the adoption of new initiatives and continual service improvement initiatives to enhance process efficiency and service quality.
Collaborate with global teams across Infrastructure, Cloud Engineering, DevOps, and Support to improve service resilience, incident prevention and drive initiatives to improve work methods using a continuous improvement background.
Drive Problem Management initiatives, facilitating RCA (Root Cause Analysis) and ensuring long-term corrective actions are implemented.
Lead end-to-end incident management lifecycle, including triage, coordination of resolution efforts, communications, and executive-level post-incident reviews.
Provide overall team leadership on critical issues, driving mitigation, root cause analysis, and preventive action initiatives. Provide support for major incidents and escalations as needed.
Oversee Change Management practices, ensuring risk-based change reviews, quality control of change records, and reporting of change success and failure rates.
Provide data-driven reporting and dashboards to executive key stakeholders for operational transparency and performance trends across technology platforms.
Support SOX audit readiness by contributing to compliance documentation, evidence gathering, and control validations.
Lead cross-functional service governance and review meetings.
Provide support for major incidents and escalations, including nights and weekends as needed.
Minimum Qualifications
10+ Years in project management, functionally leading project teams to drive complex solutions across technology teams, project managers and customer success teams.
Background in Continuous Improvement (Lean) with demonstrated implementation programs to drive change.
Demonstrated ability to drive change in a dynamic fast fast-paced environment
10+ years of experience in leadership in Technical Support
Deep understanding in the Product Development cycle and ability to influence outcomes.
Expertise in ITIL frameworks, including Incident, Problem, and Change Management.
Demonstrated ability to operate independently, manage competing priorities, and drive resolution across global teams.
Strong communication and stakeholder engagement skills, including writing executive summaries and facilitating post-mortems.
Experience with engineering tools (e.g., Jira, ServiceNow, Confluence) and alerting tools like PagerDuty.
Familiarity with cloud infrastructure environments such as GCP, AWS, or Azure.
Bachelor's degree in computer science, Information Systems, or equivalent work experience.
PMP Certification and Lean Sigma (LLS) certification with practical implementation.
Preferred Qualifications
Critical Thinking
Ability to influence cross-functional and global teams
Experience leading process improvement or service maturity initiatives
Hands-on experience developing SLAs, KPIs, and service performance metrics
Background supporting SOX or other compliance frameworks.
Advanced reporting and dashboard experience (Power BI, Tableau, etc.)
About Digital Turbine:
Digital Turbine (NASDAQ: APPS) powers superior mobile consumer experiences and results for the world's leading telcos, advertisers and publishers. Our end-to-end platform uniquely simplifies the ability to supercharge awareness, acquisition and monetization -- connecting our partners to more consumers, in more ways, across more devices.
The company is headquartered in Austin, Texas, with global offices in New York, Los Angeles, San Francisco, London, Berlin, Singapore, Tel Aviv, and other cities around the world, serving top agency, app developer, and advertising markets.
We are honored to have achieved numerous awards as an employer of choice, around the world, including: BuiltIn's Best Places to Work Awards in 2022, 2023 and 2024, DUNS 100 Best Places to Work in Tech for 2023 and 2024, and BDICode's 100 Best Companies to Work in 2024.
Digital Turbine is an equal opportunity employer committed to exemplifying diversity and inclusion around the world. We welcome people of different backgrounds, experiences, abilities, and perspectives. We embed diversity in our mindset, products, and teams to empower an inclusive, equitable, and culturally fluent environment. Building and continuously fostering this culture within our teams makes us better collaborators, partners, and innovators.
Digital Turbine will process the information you provide during the application process in accordance with the .

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