Job Description

Assignment Detail
Industry: Leisure and Travel



Lead Digital Accessibility Analyst
Job Number: 23-01996
Join the Eclaro Team! Eclaro is looking for a Lead Digital Accessibility Analyst for the client in Memphis, TN.

Eclaro\xe2\x80\x99s client is an industry-leading managed service provider that works with multinational hospitality clients to enable an integrated approach to analyze and manage external talent on a global basis. If you\xe2\x80\x99re up to the challenge, then take a chance at this rewarding opportunity!

Position Overview:

• As a Lead Digital Accessibility Analyst, will champion accessibility inclusion and compliance across the corporate groups, meetings, and events program, ensuring Client\'s digital technology can be utilized by customers with disabilities and serving as the advocate for the guests with disabilities.
• This role partners with business and technology stakeholders to create inclusive experiences and drive adoption of accessible design thinking principles.
• Possess strong tactical knowledge of accessibility standards and practices utilized to achieve compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
• Have a passion for accessibility and an ability to instill empathy and understanding about the importance of accessibility beyond compliance.

Responsibilities:

• Executing accessibility strategy set forth by program\'s Senior Manager.
• Collaborating and developing relationships across the organization and serve as the primary point of contact for groups, meetings, and events to evaluate, prioritize, develop, manage, test, and implement accessibility solutions.
• Monitoring program maturation, assessing risk, and communicating program compliance progress to stakeholders and accessibility Senior Manager.
• Innovating on ways to scale adoption and integration of accessibility into product development.
• Partnering with Experience Design and User Research colleagues to ensure we are developing the best user experience for guests with a disability.
• Working daily with Agile product teams to instill accountability for and ownership of accessibility.
• Writing accessibility specific acceptance criteria.
• Evaluating code to help identify and solution accessibility defects.
• Conducting full accessibility audits for web sites and mobile applications.
• Contributing to the development and maintenance of accessibility guidelines, processes, and training.
• Organizing internal awareness building activities.
• Resolve issues effectively and creatively as a general problem solver, while maintaining a high level of flexibility, professionalism, and integrity.
• Build positive relationships, exhibit tact, and earn trust as a reliable interpersonal teammate.
• Navigate comfortably around unstructured challenges, model and inspire others to drive successful product delivery.

Required Skills:

• A problem solvers who are passionate about growing in a dynamic industry and who loves to combine the strong analytical skills with intuition for business.
• Must possess strong working knowledge of WCAG 2.1 Level AA.
• Ability to provide technical solutions and remediation to cross-functional teams of product owners, development engineers, quality engineers, and designers.
• Tactical knowledge of W3C standards-compliant HTML and CSS.
• Knowledge of JavaScript (ReactJS a plus).
• Knowledge of accepted accessibility interaction patterns and best practices.
• Exceptional communicator, both verbally and in writing, who can effectively communicate and influence at all levels of the organization.
• Ability to distill technical accessibility concepts and terminology into easy-to-understand terms.
• Independent thinker who shows ability to work with limited supervision and as part of a team and shows initiative and drive to work independently.
• Be a self-starter who exhibits initiative, drive and dependability.
• Capacity to influence and persuade.
• Exceptional organizational skills.

Required Qualifications:

• Understand ADA and international accessibility laws.
• Understand and have demonstrated experience in applying accessibility and usability principles, including Universal Design, that impact users with disabilities in the discovery and design/wireframe stages.
• Hands on experience with assistive technology devices including screen readers, screen magnification, alternative keyboard inputs, etc. for both desktop and mobile (Intermediate knowledge of at least 2 screen readers).
• Hands on experience conducting accessibility audits for web and mobile.
• Hands on experience with WAI-ARIA and how to implement accessibly.
• Experience with agile methodologies and Jira.
• Demonstrate strong strategic and critical thinking skills, asking thoughtful and relevant questions.
• Understand sense of urgency and prioritization.
• Exercise good judgement and the ability to manage several competing priorities.
• Seven (7) years or more of experience in the accessibility discipline.
• Seven (7) years or more of professional work experience in Technology or related field.
• Three (3) years of experience in program management.
• Bachelor\'s Degree, or Associate\'s Degree plus 8+ years of Technology related experience, or High School Degree/GED plus 15+ years of Technology related experience.
• Three (3) years leading project management.
• Two (2) years of experience working and testing with assistive technologies (e.g. screen readers, magnification software, etc.).

Preferred Experience:

• Background in web development, user interface design, user experience.
• Previous experience working directly with people who have a disability.

If hired, you will enjoy the following Eclaro Benefits:

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Shiela Garcia

(646) 849-5355

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Eclaro