Job Description

The Cafe Lead is responsible for ensuring the ongoing success of the cafe and its operation, including maintaining cafe conditions and training new baristas.

Roles and Responsibilities

Craft Joe Muggs Beverages according to our quality standards and ensure standards stay in place. Ensuring daily use of the Cafe Communication Binder. Maintain Visual Merchandising guidelines for all Cafe related merchandise. Complete the Weekly Inventory Sheet and submit the final document to your District Manager. Based upon inventory findings, complete the cafe supply order. Assist Managers with the training and development of baristas Motivate Baristas to Increase Limited Time Offer Goals, DC, Auto Renewals, Comp Sales, MFM, and the Level of Customer Service in the Cafe and Bookstore. Manage the flow of Preventative Maintenance tasks to be completed throughout the week to ensure completion. Successfully promote all Company initiatives when interacting with customers. Provide the highest level of customer service to each customer. Monitor and maintain Cafe conditions according to company standards, providing a clean workplace which includes dusting, vacuuming, cleaning restrooms, and assisting in the general maintenance of the building. Perform other duties as assigned.

Core Competencies

Communication Action Orientation Interpersonal Skills Team Management and Development

Qualifications and Education Requirements

High school diploma or equivalent Customer service experience required Knowledgeable about cafe product and cafe machines, including, but not limited to blenders, ovens, espresso machines, and cash registers. 18 years of age or older Strong verbal and written communication skills Successful completion of all background screenings

Preferred Skills

Strong verbal and written communication skills. Ability to multi-task. Cash handling skills.

Physical and Environmental Requirements

Must be able to stand and walk for extended periods of time Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities Must be able to lift or team lift objects up to 50 lbs., with or without assistance Must be able to communicate using speech, sight, and sound with or without an assistive device * Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job