Job Description

We are a comprehensive dental office that strives on excellence in Palos Heights, seeking an experienced Lead Dental Business Assistant to oversee our front office team and ensure the highest level of patient care and operational efficiency.

At our practice, we prioritize teamwork, high-quality patient care, and a fun, supportive work environment. We are committed to delivering an exceptional patient experience and need a strong, organized leader to help manage the front desk team and ensure seamless daily operations.

Position Overview:

As the Lead Business Assistant, you will play a critical leadership role in our front office, maintaining excellence in insurance, billing, and customer service. This position is ideal for a highly skilled, proactive individual who thrives in a fast-paced environment, enjoys problem-solving, and is dedicated to patient satisfaction and operational efficiency.

Key Responsibilities:

Leadership & Oversight:

Supervise, mentor, and support the Business Assistants (BAs) to ensure consistency and efficiency in front desk operations.

Insurance & Billing Expertise:

Oversee insurance verification, claims processing, and accounts receivable management, ensuring accuracy and timeliness.

Patient Experience:

Provide exceptional customer service, handling patient inquiries, concerns, and financial arrangements with professionalism and care.

Scheduling Optimization:

Manage appointment scheduling to maintain an efficient, productive, and well-balanced patient flow.

Problem-Solving & Decision-Making:

Proactively identify and resolve operational challenges, ensuring a smooth experience for both patients and the clinical team.

Accountability & Training:

Hold team members accountable for their tasks, provide

ongoing training

, and ensure adherence to office protocols.

Collaboration with Leadership:

Work closely with the doctor and management to implement office goals, streamline processes, and drive practice growth.
Ideal Candidate Qualities:

Someone who is proactive, strategic, and capable of running the front office with minimal supervision. Strong leadership and management skills, with the ability to motivate and guide a team. In-depth knowledge of dental insurance, billing, and collections. Exceptional customer service skills - able to build patient trust and handle challenging situations with ease. A high level of attention to detail, organization, and problem-solving abilities. Proficiency in dental practice management software (Open Dental experience is a plus). Ability to multitask efficiently in a fast-paced environment while maintaining professionalism and accuracy.
Requirements:

3+ years of dental front office experience

, with a strong background in

insurance and billing

.

Previous leadership or supervisory experience

is strongly preferred. Strong communication skills - verbal, written, and interpersonal. Tech-savvy and able to quickly learn and adapt to new systems.
Why Join Our Team?

Competitive salary

based on experience. Supportive, team-oriented environment where your expertise and leadership are valued. Opportunity for growth and professional development. A fun and collaborative workplace that prioritizes patient care and employee well-being.
If you're a highly motivated, experienced dental front office professional looking for a leadership role where you can make a meaningful impact, we want to hear from you!

Apply today and become a key part of our growing practice!

Why you'll love it here

We are dedicated to fostering an environment where our employees can flourish both personally and professionally. Our commitment to your well-being is reflected in the supportive culture we cultivate every day.

Our benefits include:

Opportunities for professional development and growth within the company. A collaborative work environment that values innovation and teamwork. Resources that support your physical and mental health needs. A culture that celebrates diversity and inclusion at all levels of the organization. Join us as we work together to achieve great things! Your skills will not only enhance our operations but also contribute to a vibrant workplace where everyone can succeed.
Job Type: Full-time

Pay: From $25.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Dental insurance Health insurance Health savings account Paid time off Professional development assistance Retirement plan
Work Location: In person