Job Description

Overview:

The Relex Super User will serve as the primary subject matter expert (SME) and functional lead for The Vitamin Shoppe's Relex demand planning and replenishment platform. This role is responsible for optimizing platform performance, supporting end users, driving adoption of forecasting and replenishment best practices, partnering with IT and Relex implementation teams, and continuously identifying enhancements to improve inventory accuracy, service levels, and working capital efficiency.
Responsibilities:

System Ownership and Expertise

Serve as the go to expert for Relex functionality, workflows, integrations, and data outputs. Lead configuration, parameter tuning, and test scenarios for new features or business changes. Translate business needs into system requirements and partner with Relex IT on deployment.

User Support and Training

Provide ongoing coaching, troubleshooting, and second level support to end users including allocation, forecasting, and planning teams. Develop SOPs, job aids, knowledge base articles, and training materials. Host regular office hours, user readiness sessions, and capability refreshers.

Process Optimization and Analytics

Analyze outputs to proactively identify exceptions, systemic issues, or improvement opportunities. Partner with Planning, Merchandising, and Supply Chain to optimize replenishment logic and inventory strategies. Monitor KPIs such as in-stock rate, safety stock accuracy, forecast accuracy, and inventory turns.

Cross Functional Partnership

Act as the bridge between business teams, IT, Relex support, and external partners. Support rollout of enhancements, pilots, seasonal readiness, and process governance. Represent the business in system roadmap discussions and platform decisions.

Qualifications:
5 to 7 years of experience in inventory planning, supply chain systems, forecasting, or merchandise planning Extensive hands on Relex experience strongly preferred or equivalent machine learning demand replenishment platform such as Blue Yonder, or a like competitor. Strong analytical, troubleshooting, and process thinking mindset Proven ability to train, influence, and support operational teams Advanced Excel and strong comfort with data integrity and exception-based planning Excellent communication skills with ability to simplify complexity for varied audiences

Success Looks Like

High adoption and confidence in Relex across user teams Increased forecast accuracy and optimized replenishment performance Reduced manual work, escalations, and exception overrides Strong partnership with both business and technology stakeholders Relex evolves as a strategic asset in enabling our inventory strategy

Equal Opportunity Policy

The Vitamin Shoppe is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.
We firmly believe that every Health Enthusiast has the right to be treated with dignity and respect. Our goal is to maintain a satisfied and productive team of Health Enthusiasts. The keys to reaching that goal are effective leadership, equal application of fair human resources policies, competitive wages and benefits, and close attention to all health enthusiast matters. The Vitamin Shoppe is committed to the principle of fair and impartial treatment of our Health Enthusiasts.


Health Enthusiasts with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of their Human Resources representative. We will not allow any form of retaliation against Health Enthusiasts who raise issues of perceived discrimination in good faith. To ensure our workplace is free of artificial barriers, violation of this policy may result in disciplinary action, up to and including discharge.


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Compensation: The wage for this position is based on many factors such as role requirements, skill set, years of experience and other organizational needs. The estimated range is $100,000 - $105,000 per year.