Job Description

Lloyd Baker Injury Attorneys is seeking a

compassionate, persuasive, and professional Intake Specialist

to join our firm.





As the first point of contact for potential clients, you'll play a vital role in listening to their stories, showing genuine empathy, and helping them take the first step toward justice.



This position combines

client care with sales acumen

-- ensuring that every call is handled with warmth, professionalism, and a sense of purpose.





If you're driven by helping people and confident in your ability to build trust quickly, we'd love to meet you!

Compensation:

$20 - $30 per hour plus bonus DOE

Responsibilities:

Answer inbound calls and respond to online inquiries from potential new clients Listen with empathy, assess case eligibility, and explain the intake process clearly

Convert qualified leads

into signed clients using professional communication and follow-up skills Gather detailed information about potential clients and document all interactions accurately Collaborate with attorneys and case managers to ensure seamless handoff of new cases Maintain an upbeat, compassionate, and client-focused demeanor at all times

Qualifications:

1+ year of experience

in sales, customer service, or legal intake (personal injury experience a plus) Exceptional communication skills and emotional intelligence A

naturally empathetic and persuasive personality

Strong attention to detail and organizational skills

Bilingual (Spanish/English)

preferred but not required Proficient with computers, CRM systems, and multitasking in a fast-paced environment Positive attitude and a passion for helping people during difficult times

About Company

At Lloyd Baker Injury Attorneys, our team lives and works by six guiding principles:

Hunger

- We strive to improve and achieve excellence every day

Reliability

- We do what we say we'll do

Empathy

- We care deeply about our clients and one another

Positivity

- We choose optimism and solutions over problems

Integrity

- We uphold honesty and accountability in everything

Team-First

- We win together

If these values describe you, you'll feel right at home here.

Why You'll Love Working With Us

Competitive base pay with

bonus opportunities

for performance Supportive, team-oriented environment Professional growth and training opportunities * A culture that values compassion, excellence, and purpose